Cloud Phone Blog

2015 Communications Trends: The Rise of Virtual Numbers

Posted by Erica Berry

Jan 13, 2015 4:00:00 AM

Over the past few years, the business communications landscape has changed dramatically. From the rise of social media, to the influx of smartphone users, it’s obvious that technologies affect the way we communicate-- and businesses around the world are working hard to adapt in order to better reach their customers. So what’s in store for 2015?  Virtual numbers.

While virtual numbers are not a new thing, they are the new thing for small businesses in the recent past and increasingly so in the coming year. Virtual numbers not only save businesses money by removing the need for expensive equipment and set-up fees, but they also offer a slew of other perks, like giving callers a more professional vibe and in-call features you’d only dream of getting with an expensive phone system.


Here's a look into how virtual numbers will shape your business communications this year…

1. Mobile advantage. 

Virtual numbers leverage something that practically everyone keeps on their person at all times: their cell phones. For small teams, dealing with vendors and generally keeping things running takes up enough time, so if you have to chase after a ringing desk phone or be at a desk to listen to messages, chances are inquiries from potential customers will go unanswered. Much easier to keep connected through a virtual PBX service, whether you’re on the go or in the office.

2. High tech features. 

Toll-free numbers, extensions, call forwarding, and an auto attendant are just a few examples of the cool (and useful) features you get with virtual numbers. Not only do these tools help you provide better communications for your customers and team members, but they also give the appearance of a large corporation. Even if your small business has just a few employees, you have the ability to make your business look as large as you desire, as your auto attendant can route callers to individual extensions or departments such as sales, customer service, and billing.

3. Global connectivity.

Since virtual numbers can travel with you anywhere your cellphone gets reception, they can keep you, your highly mobile staff or your remote workers in touch – no matter where on the globe you may go. Plus, when purchasing virtual numbers you have the ability to choose the numbers’ area codes, which could position you as a local business in many places at the same time.

While there are always new challenges to tackle with each new year,  there are also a lot of terrific opportunities thanks to the continually advancing communications technologies, and the proliferation of virtual numbers is a great example. Most of the changes we’ll see in the next few years have already started to happen, but they will continue to accelerate—giving forward thinking businesses a leg up on the competition. The future is already here, but is your business ready?

What technological challenges and opportunities do you see in store for new businesses in 2015?

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Topics: Cloud Phone, Tip List, Virtual Phone System

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