Cloud Phone Blog

4 Benefits of Voicemail Transcription for Small Businesses

Posted by Erica Berry

Feb 10, 2015 4:00:00 AM

Do you remember when all businesses were brick and mortar with smiling secretaries out front? Well, times have changed. Most of us, especially small business owners, don’t have physical offices, much less secretaries.

Without someone dedicated to assisting you and tracking important messages, keeping phone numbers, names and vital information in order can be a challenge—especially when it’s in the form of voice files. That’s why voicemail transcription has been a life-saver for entrepreneurs. Voicemail transcription automatically transcribes messages into text so can you read your messages directly from email. Yes, that's right, you can read your voicemail just like email.


Why would you want to do this? Here are four benefits of voicemail transcription for small businesses…

1. Anytime availability

Voicemail transcription is particularly convenient for business owners and employees who are often in meetings or on the go and need to check voicemail without listening to the entire message.  With voicemail transcription, you can tell urgent calls from solicitations / telemarketers, and everything in between.

2. Streamlined experience

You don't have to worry about shifting through long voicemails to find names, numbers and addresses, or accidentally deleting a message by pressing 0 instead of 9 because it’s all written down right in front of you.  A visual interface also allows you to organize, delete and search all your voicemails in a way that would otherwise be impossible.

3. Access via multiple devices

Voicemail transcriptions are accessible on any smartphones equipped with email capabilities, allowing you to read your voicemails anywhere— on the train, waiting for your coffee, on a conference call, etc.  You can also access the transcribed voicemail message on your desktop computer or laptop and reply to the caller via email, if that's easier for you. It's your "call"!

4. Confidentiality

Voicemail transcriptions are fully automated, using voice recognition technology, so no live agents are involved in transcribing voicemail messages. By using automated technology, you can be assured there is confidentiality for your voice messages.

Not only will voicemail transcription help you effortlessly keep up with the ins and outs of your business, but it also provides the comfort of reading your voicemail with the speed, convenience and confidentiality of email. It really is the best of both worlds. 

What are some other perks of voicemail transcription? Share with us in the comments below or via our social media channels!

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Topics: Industry Trends, Cloud Phone, Small Business Productivity, Improve Your Business, Cost-Effective Solution

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