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4 Ways to Engage Customers When They Just Don’t Have Time to Listen

Posted by Erica Berry

Sep 28, 2018 10:30:00 AM

With back to school now in full swing, everyone is just a bit busier. Whether you are a business owner who happens to be a parent, or if you own a business where parents or school age children are your main customers, you know that back to school season and school months can be a hectic time for your business!

Staying top of mind for your busy clientele and making sure your calendar is full is key to keeping your bottom line intact—shout out to photographers, local barbers, restaurant owners or the neighborhood coffee shop! With new technology and automated systems, it’s easier than ever to stay in touch with your customers in a number of ways.

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Here are a few ideas on how to keep your clients engaged:

1. Send Extra Text Reminders

Sending an extra text reminder is never a bad idea on the regular, much less when parents are busy running around shopping for tonight’s groceries or dropping kids of at practice. By reminding your clients about their hair, nail, massage, etc. appointment several times leading up to it (i.e.: a week before, day before and day of), there is less chance it will slip off their radar and a better chance you won’t be stuck with an empty, unpaid seat.

2. Make Old Fashioned Phone Calls

Depending on your business and your relationship with your clients, calling your customers before their upcoming appointment or reservation is a great way to make sure your calendar stays booked. If you own a restaurant, confirm the reservation a day ahead of time. If the original customer can’t make it, at least you’ll know the table is open for another paying patron.

3. Offer Timely Discounts and Sales

Everyone loves a deal, especially money-conscious parents, so why not take advantage of it with a promotion or coupon? Sharing a text or email campaign offering your clients a discount on coffee during a certain time of the day (perhaps right after school drop offs) or a coupon to your restaurant on a usually slow week night is a great way to drum up business!

4. Record Themed Voicemails

If you own a business like a photography studio or a hair salon where incoming calls are the norm, have fun with your voicemail greetings. Try holiday themed ideas or a play on words with your business name or the season. For example, “Hi there! Are you FALL-ing into a hairstyle rut? Our expert stylists can help. Please leave your name, number and preferred time to come in and I’ll get back to you shortly. We look forward to sprucing up your ‘do!”

When put to work strategically, automation and technology can save your small business time and money – and generate business! At Voxox, we aim to make running your small business easier by providing a convenient, reliable and cost-effective solution for business phone communications.

Have any other ideas on how local business can use technology and automation to engage their customers? We’d love to hear it. Comment below!

Topics: Business SMS, Cloud Phone