Cloud Phone Blog

4 Ways Voicemail Transcription Can Be a Life-Saver for Your Business

Posted by Erica Berry

Apr 7, 2015 4:00:00 AM

Voice communication is an integral part of running any small business. But the busy schedule and on-the-go lifestyle that comes with entrepreneurship makes it difficult to answer every call that comes in, and sifting through voicemails can be a daunting task. However, voicemail transcription takes the pain out of voicemail management by offering a visual user-interface for easy browsing and instant access. 

With the power to transcribe your messages from audio to text, you can manage your voicemail the same way you manage your email – no matter what life or business throws your way. Here are 4 scenarios where voicemail transcription can be a life-saver for your small business:



1.     Important Call vs. Important Meeting

As a business owner you’ve undoubtedly had the stressful experience of having to choose between taking a phone call or participating in a meeting. Sometimes it’s a tough call to decide which is more important, but now you no longer have to choose. Whether you're expecting the call or not, voicemail transcription gives you an instant way to understand the level of urgency from a VIP caller so you can take the correct action. 

2.     Screening Unknown Numbers

Telemarketers don’t just call while we are having dinner or watching Jeopardy, they call at all times of day -- disrupting your business! With the ability to send unknown callers straight to voicemail and then read their message, you can see who’s important and who’s not – on the fly.

3.     Notes You Can Share

Traditional voicemail requires you to jot down notes and numbers, and if you miss any piece of information you have to play it again. Voicemail transcription lets you see everything in one easy go, and if you need to clue in other team members quickly, you can simply copy and paste the transcription and send via email.

4.     When you can't type, speak!

Say you're driving, but need to send an urgent message to a co-worker who you know has voicemail transcription as well.  Rather than risking your life to send a text, just place a call, leave the message, and voila they have written notes on what you need!

No matter how big or small your business is, voicemail transcription can enhance the way you communicate with clients, prospects and your team. Can you think of any other scenarios where voicemail transcription might save the day? Share your experiences with us on social media – Facebook, Twitter, LinkedIn, Google+.

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Topics: Cloud Phone, Voice Communication, Small Business Productivity, Improve Your Business

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