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Recent Posts

Erica Berry

Recent Posts

Call Screening: a Gift to Yourself This Holiday Season

Posted by Erica Berry

Dec 1, 2017 7:00:00 AM

There are several reasons why small business owners want call screening - especially around the holidays. Your business is booming with holiday orders and you can only make time for the most important callers. Another reason may be that a caller (think client or business partner) may need to be dealt with in a specific manner due to added holiday stress or deadlines, and you need to mentally prepare for that person. And it also might be that you want quality time with your family and just don't want to take business calls unless it's an emergency situation.

Regardless of your reasoning, call screening can provide a barrier between you and your callers - making your holidays more enjoyable and giving you some much needed work life balance. Plus, it's just one of the many free services that come with Voxox Cloud Phone. So, why not gift yourself call screening this holiday season?

Here are a few ways to put call screening, combined with other professional phone features, to work for you over the holidays (and everyday!):

1. Ho! Ho! Who?

You've probably called a number that asks you to state your name before connecting. With a professional calling service like Voxox Cloud Phone, you can require each caller to state their name and then choose to pick up or send to voicemail. The real gift here is that the caller will never be the wiser no matter which option you choose and it's a simple way to provide professional service to all inbound callers.

2. Christmas "Eaves"drop

Say you've decided to send a caller to voicemail because you didn't have time to talk, didn't recognize the name or maybe weren't sure if you can easily provide assistance at the moment. With Voxox Cloud Phone you can listen in on the voicemail message being left in real-time and pick up mid-message if something important catches your ear. This unique feature is called Eavesdrop and brings us back fond memories of Christmas mornings long ago screening answering machine messages from distant aunts and uncles - who then mention gifts!

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Topics: Small Business Productivity, call screening

Want to Grow Your Cleaning Services Business? Get a Local Phone Number Strategy That Works!

Posted by Erica Berry

Nov 3, 2017 7:03:00 AM

Owning your own cleaning services company is tough. Whether you have a housekeeping services business or a mobile car wash, you are in charge of buying your cleaning supplies, coordinating calendars with a constantly changing schedule, keeping your books simple and accurate, and then finding time to actually clean. But to grow your cleaning services business you also need to find new clients and retain the clients you already have.

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Topics: Business Phone Number, Local Number, Business Call Routing

4 Creative Ways to Use Your Auto Attendant

Posted by Erica Berry

Oct 13, 2017 8:00:00 AM

An auto attendant does more than just direct calls. When programmed strategically it can be the office assistant you've always dreamed of, but much, much cheaper. Auto attendants act as virtual receptionists that can transfer callers to extensions based on their menu selection, without speaking to a live operator. This means your business calls will be handled professionally and exactly the way you want every time the phone rings –no matter what time of day.

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Topics: Auto Attendant

Call Screening Tips: How to Save Time without Losing Important Calls

Posted by Erica Berry

Oct 6, 2017 8:00:00 AM

Your mobile is ringing but you don't recognize the number. It could be a cable sales call that you don't have time for right now... or it could be a major new lead for your business. How do you decide whether or not to take the call? This is where virtual PBX services like Voxox Cloud Phone come in super handy -- they offer advanced call settings that allow you to customize how your inbound calls are handled – a.k.a. call screening.

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Topics: call screening

Why Every Business Needs Call Routing

Posted by Erica Berry

Sep 13, 2017 7:57:00 AM

You’ve got yourself set up with a virtual phone number and have been exploring all the professional features that come with it. Voicemail transcription, auto attendant, business SMS and an easy to use online management portal, but you’re a little stumped on what to do with the call routing feature. What is call routing and why do you need it?

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Topics: Business Call Routing

Business Phone 101: How to Get a Local Phone Number

Posted by Erica Berry

Aug 21, 2017 5:00:00 AM

You want to get a local phone number for your business, but you don't want a landline and you don't want to carry--or pay--for another cell phone plan. We don't blame you. Local phone numbers can be invaluable for businesses looking to gain credibility in a local market, especially with businesses built and run out of a personal home. Getting a dedicated "virtual number" that routes to your mobile is a financially practical and convenient solution for your home-based business.

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Topics: Cloud Phone, Business Phone Number, Local Number, Virtual Phone System, Business SMS

Need a Business Phone System for Your Food Truck Business? A Virtual Phone Service is the Answer!

Posted by Erica Berry

Jul 31, 2017 6:00:00 AM

By Erica Berry

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Topics: Auto Attendant, Local Number, Improve Your Business, Business Call Routing, Virtual Phone System

Entrepreneur Travel Tips: How to Avoid International Roaming Charges While Traveling Abroad

Posted by Erica Berry

Jul 6, 2017 9:00:00 AM

Last week we wrote about the convenience of having a virtual PBX service in your pocket when you travel. From on-the-go account management to call recording and much more, most virtual PBX services have a slew of travel-friendly features for entrepreneurs. This week we are talking about travel features that help keep costs down-- specifically: avoiding those pesky international roaming charges on your mobile phone.

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Topics: Virtual Phone System, international travel, roaming charges, virtual pbx, visual voicemail

Entrepreneur Travel Tips: How to Keep Your Business Running Smoothly via Virtual PBX

Posted by Erica Berry

Jun 30, 2017 9:00:00 AM

You want to take a vacation this summer. But you can’t afford to completely shut your company's doors for two weeks. Have no fear – your virtual PBX service is here to help.

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Topics: Business Call Routing, Virtual Phone System, virtual pbx, travel, call recording, faxes

Why Phone Extensions Make Sense for Your Home-based Business

Posted by Erica Berry

Jun 22, 2017 9:20:00 AM

If you work from home, the idea of phone extensions for your business line may not have crossed your mind. Maybe you're a solo-preneur, or perhaps you have a few other colleagues dispersed across the country working from their own home offices or coffee shops. So, why would you need extensions if you don't have a traditional business phone system, or even a traditional business office?  While this may be the case, cloud technology has made it easy for businesses of all kinds to set up two or three digit extensions that route business calls directly to mobile phones of your team members through a virtual business phone system.  There are so many ways to use phone extensions to provide your clients with stellar customer serviceno matter how big, small or distributed you are. Here are three scenarios to consider:

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Topics: Cloud Phone, Small Business Productivity, Business Phone Number, Phone Extensions