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Erica Berry

Recent Posts

Voicemail Transcription: Milestones in the History of a Modern Convenience

Posted by Erica Berry

May 10, 2018 10:47:04 AM

Voicemail transcription is a modern day convenience. Not only does it allow users to easily read, manage and delete voicemail messages, it also saves time and reduces stress about missing out on important info. While the days of scrambling to jot down dates and numbers are long gone, there was a time when even traditional voicemail seemed liked a luxury. 

Here's a brief history of voicemail and the development of voicemail transcription: 

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1877– The first public records describing voice recording were reported in a New York newspaper and the Scientific American in November of 1877, with the announcement of the phonograph by Thomas A. Edison, saying "the object was to record telephone messages and transmit them again by telephone." (Source: Wiki)

1877– In December of 1877, Edison applied for a patent and demonstrated the machine recording and playing "Mary Had a Little Lamb” and other popular tunes at the time. (Source: Wiki)

1914– Edison's phonograph business included a dictating machine (the Ediphone) and the Telescribe, a machine combining the phonograph and the telephone, which recorded both sides of telephone conversations. (Source: recording-history.org)

1970's– Judah Klausner pioneered several patents central to voicemail transcription while doing work on early PDA technologies for his company Klausner Technologies. (Source: digitaltrends.com)

1974– The mid 1970's saw the introduction of a simple, pager/beeper that was generally offered in conjunction with answering services that handled busy, no-answer overloads and after hours calls for businesses and professionals. Rather than recording a voice call, operators manually transcribed the caller's message, sent a page alert or "beep" and when the party called back, an operator dictated the message. (Source: Wiki)

1976– Robin Elkins, a blues-rock saxophonist, invented what became an important backbone to voicemail—a digital/analog storage technology—while trying to figure out a better way to record his music. His invention found a duel use, allowing paging and telecom companies to handle client messages electronically. Operators recorded a 5-6 second message which was delivered automatically when the client called the answering service. (Source: Gawker)

1979– The first modern day voicemail application was invented by Gordon Matthews. When he was on a business trip, he became frustrated that he was playing telephone tag while trying to contact the office. After the incident, he mentioned to his wife that he needed to invent a telephony system where people can send each other recorded messages and voicemail was born! (Source: Wiki)

1980– The term voicemail was coined and trademarked, but eventually became a generic name for all automated voice services. (Source: Wiki)

2000– Voicemail had become a ubiquitous feature on phone systems serving companies, cellular and residential subscribers. (Source: Wiki)


2007– Voicemail transcription was introduced to mobile users by Apple's iPhone. (Source: Wiki)


2007– Access to voicemail transcription from email or web browser through a third-party application was introduced by YouMail, a multi-platform visual voicemail service for mobile phones. By storing voicemail in the cloud rather than the mobile carrier's network, users were also able to access it through any web browser or by e-mail. (Source: Wiki)

2011– In January of 2011, Voxox consumer app launched voicemail transcription – the first ever to be integrated into a desktop messenger style application. (Source: voxox.com)


2014– Voxox Cloud Phone, a virtual PBX Service for one-10 person businesses, added voicemail transcription to its services on July 24, 2014 (Source: voxox.com

Do you use voicemail transcription? Tell us why you love voicemail transcription and how it helps you keep your messages (and life!) organized – Twitter and Facebook.

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Topics: Voice Communication, VoIP, Cloud Phone, Mobile Productivity, Small Business Productivity

4 Ways Voicemail Transcription Can Be a Life-Saver for Your Business

Posted by Erica Berry

May 10, 2018 10:46:06 AM

Voice communication is an integral part of running any small business. But the busy schedule and on-the-go lifestyle that comes with entrepreneurship makes it difficult to answer every call that comes in, and sifting through voicemails can be a daunting task. However, voicemail transcription takes the pain out of voicemail management by offering a visual user-interface for easy browsing and instant access. 

With the power to transcribe your messages from audio to text, you can manage your voicemail the same way you manage your email – no matter what life or business throws your way. Here are 4 scenarios where voicemail transcription can be a life-saver for your small business:

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1.     Important Call vs. Important Meeting

As a business owner you’ve undoubtedly had the stressful experience of having to choose between taking a phone call or participating in a meeting. Sometimes it’s a tough call to decide which is more important, but now you no longer have to choose. Whether you're expecting the call or not, voicemail transcription gives you an instant way to understand the level of urgency from a VIP caller so you can take the correct action. 

2.     Screening Unknown Numbers

Telemarketers don’t just call while we are having dinner or watching Jeopardy, they call at all times of day -- disrupting your business! With the ability to send unknown callers straight to voicemail and then read their message, you can see who’s important and who’s not – on the fly.

3.     Notes You Can Share

Traditional voicemail requires you to jot down notes and numbers, and if you miss any piece of information you have to play it again. Voicemail transcription lets you see everything in one easy go, and if you need to clue in other team members quickly, you can simply copy and paste the transcription and send via email.

4.     When you can't type, speak!

Say you're driving, but need to send an urgent message to a co-worker who you know has voicemail transcription as well.  Rather than risking your life to send a text, just place a call, leave the message, and voila they have written notes on what you need!

No matter how big or small your business is, voicemail transcription can enhance the way you communicate with clients, prospects and your team. Can you think of any other scenarios where voicemail transcription might save the day? Share your experiences with us on social media – Facebook, Twitter, LinkedIn, Google+.

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Topics: Voice Communication, Cloud Phone, Small Business Productivity, Improve Your Business

Do We Still Need 800 Numbers In The Age of Smartphones?

Posted by Erica Berry

May 10, 2018 10:45:38 AM

In today’s mobile world, where it seems like everyone has a cell phone and can call long distance without paying extra, you may be wondering why 800 numbers still exist – after all, they are only useful for landlines and no one has those! Well, this perceived reality where landlines are totally gone, is just not the case. According to a Center of Disease Control (CDC) survey, nearly half of all Americans still have a landline, 41% of Americans maintain landlines (Source: CDC). What's more, the CDC also reports that 29% of 24-34 year-olds use a landline to keep in touch (in combination with a cell), and 15% of people living with non-family members still have landlines as well.

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So, why are landlines still around?  Back-up, yes, but there are various other reasons too -- for example, some people may be in areas that don't have proper cell reception or broadband access. Another example is that of senior citizens for whom it may be simpler to use the technology with which they are familiar. Businesses, particularly those that cater to people who are reliant on landlines, may want to consider 800 numbers or other toll free numbers to ensure that customers are comfortable calling.

Not only do 800 numbers (and other toll free numbers) offer a guaranteed-to-be-free form of communication for your customers, but they provide other perks as well, such as:

  • Give customers a widely available, easy to use means of contacting the company
  • Remove insecurities about a business by evoking a sense of trust and the feeling of a large company regardless of business size
  • Expand business reach with one toll free number that's a fraction of the cost of adding local phone numbers in many geographic regions
  • Provide memorable contact number for promotional campaigns, making it easier for your customers to get in touch and respond to offers
  • Seamlessly support your customers by routing your toll free number directly to your support staff
  • With virtual phone systems, 800 numbers are inexpensive to maintain, easy to set up and connect directly with the phone(s) you already have

People still like to make calls to get certain issues resolved. Research from Invoca shows that voice conversations are the most influential yet overlooked interactions in a buyer’s journey -- for instance, 75 percent of consumers say a phone call is the quickest way to get a response from a company. By emphasizing the call channel, your business is likely to come out ahead. 

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Topics: Cloud Phone, Toll Free Number

6 Business Phone Features You Need in 2017

Posted by Erica Berry

May 10, 2018 10:45:16 AM

Being the tech savvy and business smart entrepreneur that you are, you know that a nimble, easy-to-use business phone system is a must-have to stay connected in 2017 -- so why is it that although communications technology continues to make strides every year (both in terms of convenience and cost-effectiveness), we continue to see antiquated phone systems in small businesses around the country? Let's do more this year to leave the old behind and rally around change for the better!

One key to making business communications effortless is to incorporate what you already have and use with what's new and simple. For many small ventures, "business phone system" doesn't have to revolve around special phone equipment and/or expensive contracts with local carriers.  There are services that quickly, easily, and affordably allow you to set up a business phone number and advanced business calling features. For example, with a virtual PBX service (like Cloud Phone!) you can instantly set up a business phone number that routes to your existing phone(s), among many other handy business features. This means you can easily use one device for all calls, but still keep your personal and business phone presence separate.  

So what are some of the awesome features of such a virtual business phone system? Here are 6 of our faves:

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  1. Extensions

Something that's a basic but important feature within a traditional business phone system is the ability to set up extensions, in case your callers need to reach a specific person or department within your small business.  The nice thing about the business phone number (called a virtual number) that you set up through a virtual PBX service is that you can also set up extensions that route calls to the cell phones of your business colleagues and/or employees, thereby bypassing the traditional type of business phone system setup entirely without losing the necessary connectedness.  It's so easy and doesn't require any special equipment -- just makes efficient use of everyone's existing phones, cutting out the expenses and keeping up with customer expectations.

  1. Business SMS

Texting is the new calling – and has been for a while – so why are some businesses so anti-text? Maybe because their current business phone systems don’t support it. But there are virtual PBX services that do. For example, two-way texting is complimentary with Cloud Phone subscriptions, allowing you to quickly and easily send and receive text messages from your business number. 

  1. Voicemail Transcription

Voicemail transcription puts all your voice messages into text so you can easily read them, then delete or save for later. One of our all-time favorite features, voicemail transcription is a great tool for busy people because it allows you to read a message if you’re in a meeting, check in on past messages without sorting through annoying voice files, or even forward the message to someone who can take care of the matter – all with just a click of a button.

  1. Management Portal

User experience is important because it can make managing and customizing your business phone system simple and easy (as opposed to a waste of  precious time!).  With the right virtual PBX service, the management portal allows users to quickly access call logs, update settings, change billing info, upgrade plans, add numbers / extensions, contact support - and best of all, you can access it from any location or device.

  1. Conference Calling

With a solid virtual PBX service, you can connect several callers at the same time on one call – which means even with dispersed team or clients across the country, you can still get work done. Conference calls save time and confusion from relayed messages, plus in 2017 we all know collaboration is the key to success. 

  1. Call Recording

Have you ever been on a call only to hang up and then instantly forget an important detail? Or have a client call in with a support issue you wanted to forward to your tech crew? With call recording you can listen in on your past calls to review details like new phone numbers or confirmation numbers, monitor support issues, and to forward a recording to a colleague.  Bye-bye paper and pencil!

Among your New Year's resolutions for your small business: re-evaluate your current phone communications approach and try simplifying!  From the joy you feel when not spending a fortune on your business phone system to the points you'll score with your team and clients for staying on top of business communications, we know adopting new phone communications tools like a virtual PBX service will make 2017 better and brighter. 

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Topics: Cloud Phone, Virtual Phone System, Mobility

Bring Remote Teams Together with a Cloud-Based Phone Service

Posted by Erica Berry

May 10, 2018 10:45:07 AM

When choosing a phone service for your business, there are many factors to consider. You want reliable service with sophisticated calling features your customers and team members expect, all at a great price. While some phone services might have a few of the qualities you’re looking for, most traditional business phone services / landlines don’t measure up to new technologies with respect to flexibility and cost-effectiveness.

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In today’s world, where physical businesses, team members and even customers are located all over the globe, a cloud-based phone can be a life saver when it comes to keeping the lines of communications between team members open and affordable – no matter where they are.

Here are three ways a cloud-based phone service can help bring your dispersed team members together…

1. Connect with Team Members All Over the World

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A cloud-based phone service can offer you an effortless way to keep team members connected whether they are in a different hemisphere or just down the road. Many cloud-based phone services work with the mobile phones your employees already have, which empowers them to keep in touch effortlessly. There’s no need for multiple mobile devices or complicated (and expensive!) traditional hardware, just one single cellphone that will connect wherever your team members roam. Also, some cloud-based phone services (like our very own Cloud Phone!) offer a way to connect employees globally via a 3 or 4 digit extension, which can make those international numbers much easier to dial.

2. Save on Those International Bills

These days, many small businesses rely on virtual employees who work across the country or even around the globe. With a cloud-based phone service you can say goodbye to the days of high international rates, spending hours (or even days!) tracking down employees, missed messages and unreturned phone calls, because a cloud-based phone service is so flexible and affordable that a modern entrepreneur just can’t go wrong here when it comes to cost savings!


3. Sophisticated Calling Features

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Whether you’re a Fortune 500 company or a mom-and-pop, a professional phone service is a must. Not only does it give customers the impression that you’re a bigger business, but it also makes staying connected much easier for employees and business partners. There are many compelling calling features that a cloud-based phone service might have that will help your workforce do their jobs effectively. Here are examples from our cloud-based phone service, Cloud Phone:

  • Dedicated business phone number (toll free or local) that forwards to any existing mobile phone or landline
  • Simple 3-digit extensions that forward incoming calls to employees / departments anywhere in the world
  • Voicemail transcription with email delivery
  • Auto-attendant
  • Call screening
  • Web Callback
  • And more!

If you’re still relying on outdated technology to keep your business communications afloat, it’s time for your company to move on to a more convenient, cost-effective and feature-rich business phone option like a cloud-based phone service. It will change the way your team members communicate, for the better!

Have questions about how to make the switch or want to share your cloud-based phone service success stories? Comment below or connect with us on social media – Facebook, Twitter, Google+.

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Topics: Cloud Phone, Cost-Effective Solution, Mobility, Mobile Productivity, Business Call Routing

Want to Grow Your Cleaning Services Business? Get a Local Phone Number Strategy That Works!

Posted by Erica Berry

May 10, 2018 10:40:47 AM

Owning your own cleaning services company is tough. Whether you have a housekeeping services business or a mobile car wash, you are in charge of buying your cleaning supplies, coordinating calendars with a constantly changing schedule, keeping your books simple and accurate, and then finding time to actually clean. But to grow your cleaning services business you also need to find new clients and retain the clients you already have.

 

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Some ways to alleviate administrative busy work include using digital services like Calendy for appointments, Amazon for supplies and Freshbooks for your finances – but something we'd like to focus on today is how to get a local phone line for your cleaning services business without the need to buy and maintain a traditional business phone system.

Virtual PBX services like Voxox Cloud Phone offer inexpensive business phone plans with professional features, including local phone numbers for the region(s) your cleaning company serves. With these local virtual numbers, you won’t need any special hardware or even an office phone because they connect directly to your cell.

Getting a local number through a virtual PBX service will help grow your cleaning services business in a few ways:

1. Handle all calls professionally.

Because all calls to your local business number are routed to your cell, you can answer on the fly or send calls to voicemail with just the touch of a button – whether you’re in the car on your way to an appointment or scrubbing a tub! Having complete control over your business’ phone communications, along with the support of a laundry list of professional features– auto attendant, call forwarding, SMS, call recording, etc. – means that your clients will always have the best possible customer service.

2. Appeal to the locals.

Using the area codes associated with the locations you serve will help build rapport with the community. People are often interested in supporting local service providers, and one way to spot a local contact is via their area code. Put these numbers on your business card, referral fliers and in local bulletins!

3. Enter new markets.

If you are actively working on expanding your carpet cleaning business to new areas, you can get a local phone number in a variety of places and reap the benefits. By expanding your service area, you’ll open yourself to more potential clients and more opportunity to grow your business. With Voxox Cloud Phone, for example, you can sign up for up to 25 different local numbers that all conveniently ring to the same phone –so you can find one, or several local numbers and neighboring area codes that fit your needs.

4. Manage your account on the go.

As a small business owner, you don’t have a lot of time to spare. So why waste those precious minutes managing two separate calling devices? With virtual PBX services (like Voxox Cloud Phone!), all calls are routed to your existing cell phone or that of your employees, as needed. You have different local phone numbers for various reasons, from tracking to marketing, but all calls end up ringing a single device. If you don't pick up, the callers are sent to a professional business voicemail, separating your personal and business communications seamlessly and efficiently. Plus, you can manage all of your virtual PBX features from your online portal – add more lines, remove numbers that you don’t need, etc. It’s simple, it’s fast and it will give you more time to focus on the things that really matter, like growing your business!

So, what are you waiting for? Go get a local phone number from a virtual PBX service and see how it can help your business grow. Set up is simple, painless and fast – but if you need help we’re here for that too.

Topics: Local Number, Business Call Routing, Business Phone Number

Cloud Phone 101: How to Customize Your Cloud-Based Phone Service Settings

Posted by Erica Berry

May 10, 2018 10:40:29 AM

For a small business on the go, the mobility that a cloud-based phone system affords can be a life-saver. Say you own a mobile car wash and detailing business. You have two employees who travel around the county washing and detailing cars by appointment. You don't have a physical office since your team is always at different locations. Instead you use a cloud-based phone service that works with your smartphone to keep you connected with calls to your virtual office and your employees through a single business line withextensions.

Someone on the team may prefer to receive voicemail notifications by SMS because they don't check email often enough, while others may prefer email communications, so as not to have any disruptions during an ongoing job. Also, some employees may find listening to full voicemails to be inefficient, and may instead opt for enabling voicemail transcriptions, such that the fully transcribed voicemails are emailed or texted to their mobile phones in order to quickly assess the urgency of the phone message.

As a cloud-based phone service, Cloud Phone provides the ability for you and your team to customize phone settings and access your voicemail remotely in whichever way is most convenient. Once the user is added, his or her settings can be personalized or updated at any time. Here's how it works…

Step 1: Sign into Cloud Phone and choose People from the menu in the upper right hand corner.

Step 1 Cloud Phone

Step 2: Once you’ve chosen a user, tap Update Personal Info.

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Step 3: Choose how calls are routed. Add new lines or change the configuration of existing lines.

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Step 4: Update your voicemail settings, including notifications and transcription, by choosing Yes or No when prompted.

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In today’s business world, where an office is anywhere you can get phone service or an internet connection, having a reliable and feature-rich cloud-based phone service like Cloud Phone is key to establishing a professional presence – no matter where life takes you or how you prefer to  stay in touch.

Plus, Cloud Phone comes with a 30 day free trial, is fully managed via web, with no upfront costs and no equipment to buy, so sign up today and see how it can change your business communications for good.

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Topics: Cloud Phone, Mobility

Cloud-Based Phone Service for a Better Bottom-Line

Posted by Erica Berry

May 10, 2018 10:40:05 AM

According to a study by Siemens Enterprise Communications, a business could lose more than $5,000 per worker, per year due to decreased productivity related to time spent attempting to, but not reaching colleagues to collaborate. The numbers climb even higher when accounting for other communication barriers. These financial burdens can be alleviated by using an intuitive, easy-to-use cloud-based phone service like Cloud Phone by Voxox.

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Photo Courtesy of flickr User Jyri Engestrom
Before we go into how a cloud-based phone service can improve your communications and increase your business’ bottom-line, let’s see exactly why businesses have been struggling to communicate (according to the study above) :

  • Nearly 60% of SMBs do not have a unified communications solution.
  • Employees use communications technology in six different areas: PBX, instant messaging, conference calling, videoconferencing, contact center and faxing.
  • Increasing mobility of the workforce is putting a strain on traditional business communications; nearly half of today's global employees are considered mobile workers, including 35% in the U.S.

With communications flying in all different directions, it’s no wonder businesses and their employees are struggling to stay in touch! But there's more. In addition to the above mentioned communication qualms, these five communications pain points are hitting SMBs the hardest:

  1. Waiting for information (the time it takes to reach someone to pass along information or get an answer)
  2. Unwanted communications
  3. Inefficient coordination
  4. Barriers to collaboration
  5. Barriers to customer grievances

If your business is experiencing any of these pain points, you know just how adversely communication blunders can affect your productivity and how hard effective communication can be when you don’t have the right systems in place. To get your business on the right track, here are a few ways Cloud Phone services can provide an effective and efficient communication system within your organization so your business can stop wasting money on communication mishaps!
Connect From Any Device
Say adios to waiting around for information, because Cloud Phone can enable employees to connect seamlessly on almost any device (even the smartphone they already have!) and collaborate effectively no matter where they are. Ideal for businesses with team members around the globe or just down the street, companies with mobile services, on-call employees and freelancers can reap the benefits as well!  
Break Communication Barriers
Some cloud-based phone services offer a single number for all your business voice, fax, and text messages, which makes receiving and responding to messages is easier and more efficient than ever. Major communication errors like unwanted communications, inefficient coordination and barriers to collaboration and customer grievances caused by disconnected networks (text, call, IM, etc.) are no longer a problem once your team is connected with a unified cloud-based phone service.
Professional Calling Features
Enjoy professional calling features such as conference calls, Virtual Assistant, multiple extensions, call-forwarding, voicemail and voicemail transcription, custom on-hold music, video calls, language translation online meetings and a few more that will make you stand out among the competition.
Easy Set-Up and Management
Unlike traditional business phone systems, some cloud-based phones can be set up in as little as 30 seconds. Plus, there's no complicated, expensive hardware to buy. All you need to get started is download a cloud-based phone service, like Cloud Phone, to your phone and the rest is a breeze! Plus, with the ability to monitor and manage your call settings right from your smartphone, you’re always in control of your business’ communications.
Look for No Set-Up Cost and Low Monthly Fee
Not only will you be recouping lost revenue thanks to your improved communications, Cloud Phone service comes with no hefty set-up fee and will also save you big bucks on your monthly phone bill.   
These are just a few ways switching to cloud service can alleviate communication pain points and dramatically transform communication at your business. If you are interested in learning more ways to improve your company communication, check out our other cloud-based phone resources and be sure to send any questions our way!
Connect with us on social media -- FacebookTwitterGoogle+ -- or post in the comments below.  

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Topics: Cloud Phone, Small Business Productivity

Small Business Tips: Build Trust with Customized Voice Presence

Posted by Erica Berry

May 10, 2018 10:39:16 AM

Having only one cell phone is great. You only have one bill and you don’t look like MacGyver trying to tackle the world of mobile technology. But as a small business owner, using the same phone for personal and business calls can get a little hazy –especially when you’re receiving both types of calls to the same number.

Imagine a new client calls your cell and gets sent to a personal voicemail that mentions nothing about your business. Chances are, they’ll start to doubt your professionalism and reliability.

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However, there are services (such as Cloud Phone!) that enable you to establish a dedicated business phone line that routes to your cellphone. This has great advantages for customizing your "voice presence" for your business. Here are some key customization benefits to consider as part of having a dedicated business phone line:

 1. Corporate phone number: the first impression

The first thing your customers see when they want to make contact with you through the voice channel is your business phone number. When getting a dedicated business line, you can opt to have a toll free number or a local number or even multiple numbers for different customer segments. Each type of number has different uses, for example: toll free numbers could be great if you have a national customer-base or an e-commerce website, local numbers can help small shops or those new to the area establish a local presence.  

2. Business greeting: the right message for your customers

Make sure you take full advantage of customizing your voicemail greeting when you have a dedicated business line. When you record a customized voicemail greeting for your business contacts, you can reinforce the image of your brand. Your greeting sets the tone for your business and it's a great way to also convey your key messages. 

3. Voicemail settings: extra attention for your VIP clients

Since customer calls are very important and can be time-sensitive, you may want to customize your settings for your business voicemails. When you have a dedicated business line, this should be easy to do. For example, Cloud Phone allows users to set up voicemail transcription, send notifications via SMS and email, and more.

4. Extensions: smooth transitions for your business contacts

If you have multiple employees, departments, or just want to make your business appear more professional, some services offer business extensions, which will help you guide your business callers to the appropriate channel without the hassle of tracking them down or taking messages that can eventually get lost in the shuffle. As your business grows, you can assign employees their very own extension to route calls from your main business number. Each employee can customize their own settings and manage them with their own login.

You’ve worked hard to establish your business so it’s important to make the right impression when your customers, prospects, business partners, and employees call. Having the right voice presence is an easy step in building trust for your company and an effective way to communicate your business style. Plus, once your voice communications are in order, you can stop worrying about missing a call or answering the wrong cell phone and can focus on more important things like running your business! 

For more tips on how to advance your small business voice presence, check out our CMO's recent contributed article that published on MarketingProfs.com.

How does voice fit into your small business communications? Share your stories, challenges and ideas with us – Facebook, Twitter, Google+.

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Topics: Voice Communication, Cloud Phone, Small Business Productivity, Improve Your Business

Opening a Retail Store? It's time to get a Virtual Number

Posted by Erica Berry

May 10, 2018 10:39:08 AM

Opening a retail store comes with a lot of overhead. You need to stock the shelves, buy or rent a space and depending on your size, maybe even hire a couple of employees. One thing you don't need to do is spend a fortune on a business phone system. A virtual phone system is an inexpensive option for small business owners who want all the perks and features of an enterprise grade phone system, without all the extra equipment and high costs. 

 

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Virtual phone systems offer virtual numbers, which connect with the devices you and your employees already own, so no matter where you are, you can always be connected and ready to help a client. The virtual number you choose for your business simply rings to your cell and can reach you directly or be sent to your auto attendant. You can also take control and customize your menu and setting options to help your team stay organized and efficient.

Now that you know what a virtual phone system is and how to get a virtual number, here are a few ways you can put this to use at your retail store:

1. Designate Departments on Your Caller Menu

Say you're a two-or-three-person shop, but want to give the appearance of a larger operation – a virtual phone system can do that just. With a customizable menu, you can create departments within your store for callers to connect with. Press 1 for sales, 2 for custom fittings and 3 for alterations, for example. Not only does this give you a large-scale professional feel, it will also give you and your employees a heads-up on why the person is calling!

2. Use a Toll Free or Local Number (or both!)

Whether you're strictly an online boutique or want to make a name for yourself in the local market, a virtual phone system has you covered. With the option to have a local or toll free number, or both, ring to the same location you can showcase your business anyway you wish. Toll free numbers are great to post on websites, while local numbers may work best in a local advertisement or on your store front.

3. Provide Stellar Customer Service via Text

Many fashion boutiques and retail stores offer exclusive styling sessions for customers who want that perfect look. Many virtual phone systems, like CloudPhone, provide two-way SMS from your business number, allowing you to schedule appointments or even give advice on an outfit to a VIP client. You could also give text alerts to clients when that “must-have” piece is back in stock!

4. Create a Custom Shop Greeting

Your store has its own unique vibe, so it’s only right that your business’ phone presence shares that image with every caller. Virtual phone systems come with an auto-attendant or a virtual receptionist. Whether you can answer the phone or not, let your auto attendant pick up the phone and greet your callers with a branded message that reflects your store's personality.

5. Start Small, and Grow Your Plan

As a new business owner you want to save money anywhere you can. With some virtual PBX services (like Voxox Cloud Phone!), you can grow your plan with your business – no need to pay for anything you're not using. As you bring on new employees, just add a line with the touch of a button. It's that simple.

If you’re still trying to decide which virtual phone system to choose, check out our feature rich platform. It takes just a few minutes to set up – leaving you with more time to add the latest inventory to your boutique website and shine the pumps in your new storefront window.

Topics: Virtual Phone System