CloudPhone Blog

Subscribe to Email Updates

Try CloudPhone!

Recent Posts

Erica Berry

Recent Posts

3 Communication Mistakes SMBs Make (and How Virtual Numbers Can Fix Them)

Posted by Erica Berry

May 10, 2018 10:51:51 AM

Owning a small business is filled with challenges and those challenges sometimes lead to making the wrong decisions. No matter if you're just starting out or have been in business for years, making mistakes is all part of the learning curve—but a big part of being an entrepreneur is finding a way to put those experiences to good use.

When it comes to business communications, small businesses often struggle simply because they are using outdated technologies. If you're one of the thousands who can't seem to get your phone communications right, check out these three common communication mistakes and how fixing them with virtual numbers will not only save you money, but also can improve your communications and customer perception.

SMB_communication



Mistake #1: Paying too much for multiple lines

As a small business owner, you may be paying for extra phone equipment and plans for all your vital employees.

You're on the right track as far as having a dedicated phone line for your workers, which makes your business image more professional. But having to pay for extra phones and phone plans also hikes up your IT budget, and it means your employees have to manage multiple calling devices.

Virtual numbers let you drop all the heavy equipment and rely solely on the devices you and your team already own, since any calls to your business number go straight to any phone you'd like.
What's even better is that you'll only have to carry one device. Here's to 2015 tech at its finest!

Mistake #2: Using out of area phone numbers

When setting up shop in a new town, advertising with or calling clients from an out of area phone number is a clear sign that you're either a brand new business with no street cred, or an out of towner who can't be trusted. While these assumptions may or may not be true, using a virtual number with a local area code gives your business an automatic in with the locals.

Plus, if you have multiple locations or highly mobile staff, you can purchase numbers in a slew of area codes so you can appear local, no matter where you actually are.

Mistake #3: Not utilizing advanced features

If you’re like most small business owners, you're busy—so busy that you haven't taken 30 seconds to properly set up your voicemail or customize your phone settings. Well, to be honest you probably haven't done those things because you're still relying on land lines or your mobile carrier's phone service instead of virtual numbers.

Not only can virtual numbers, and all the advanced features that come with them—such as call forwarding, conferencing, voicemail transcription, and more—help you provide better communications for your customers and team members, but they also give the appearance of a larger business. Even if your small business has just a few employees, you have the ability to make your business look as large as you desire, as your auto attendant can route callers to individual extensions or departments such as sales, customer service, and billing.

Once you make the switch and take control of your business communications, these mistakes will be a thing of the past. Roadbumps are just part of the entreprenural experience, the real test is how you use them to better your business!

What are your biggest communications mistakes? Tell us how you virtual numbers have helped you succeed.

null

Topics: Improve Your Business, Cost-Effective Solution, Virtual Phone System

Branding the Voice Channel: 5 Mistakes to Avoid With Virtual Numbers

Posted by Erica Berry

May 10, 2018 10:51:14 AM

To survive in today's fast-paced business world, companies need to stand out. While some leaders are focusing on ways to differentiate their brands online through social media, content marketing, and other digital marketing efforts, smart businesses are also nurturing their voice channel. Having a brand-appropriate phone presence gives your business a personal voice.

The telephone is an old-world communications medium, but customers, clients, and partners expect businesses to have a voice channel, and for that channel to reflect the professionalism of the business's brand. Simply listing a phone number isn't enough to get your "voice presence" across the right way. Neglecting your voice channel can have a negative impact on your brand image, causing customers to question your professionalism and potentially shift their business elsewhere. 

Here are 5 mistakes small business make when it comes to their phone service, and ways to avoid them...

iphone_Branding_Voice_girl

1. Voice Greeting Not Brand-Aligned

Small business owners often don’t have the resources or the need for a sophisticated phone system, so they rely on personal cell phones to connect with team members and customers. While combining work and personal lines does save money, it can backfire when it comes to your brand image. If a customer, client, or business partner calls your personal cell phone number and reaches you at a bad time (like during happy hour) or is forwarded to a personal message (like, “Hey, it’s Jim. I never listen to voicemail so I probably won’t call you back!”), they probably won’t be impressed – or worse, never call back.

2. Forgettable Number Makes Business Look Smaller Than Intended

Choosing a business phone number with repeating digits or a pattern not only makes it easy for your customers to remember, but can also impact perception -- a brand that has invested in its voice channel feels more established and professional. Utilizing a toll-free number (e.g., virtual number) can also help small businesses appear larger and more credible, even if it’s just you and a small team working from home.

3. Choosing the Wrong Area Code Can Cost Your Business

Trying to sell over a wide geographic region can be difficult if you’re calling or offering phone support from an out of area number. Customers are more likely to answer incoming local numbers and are also more likely to do business with local businesses. Choosing area codes within your target geographic region or using a toll free number sends a certain signal about your business goals and could help your conversion rate. You can easily obtain multiple virtual numbers so you have a presence in more than one geographic area.

4. Lack of Extensions May Confuse, Irritate Callers

Telling callers that they need to dial a different phone number for their billing or support inquiry because you don't have extensions can confuse, irritate, or even anger callers -- deterring them from calling back. By utilizing a phone system with extensions to route incoming calls to other departments or offering a touchtone menu, you can provide convenient, professional service while also freeing up your own time!

5. Missing Messages & Slow Response Times Reflects Poorly on Your Brand

No one likes listening to voicemails, but what good is a message if you never retrieve it? Choosing a business phone service that offers voicemail transcription makes it easier to manage and view voice messages, ensuring you can help customers when they need it. Responsiveness is key to your brand's reputation. It's much faster to review a voicemail transcription than to find the time (or remember!) to listen to the voicemail. Voicemail transcription helps you get back to the customer faster, earning your brand top marks for customer service.

Having the best social media or email campaigns will not help if your voice channel is out of order. All businesses that rely on voice communications in any way must consider their phone presence to ensure that this element of their brand matches their overall business goals and image.

Have you employed any interesting voice channel techniques to support your business brand? Do you use virtual numbers in your voice presence strategy? Share your comments, questions and challenges with us in the comments below or on our social media channels –  Facebook, Twitter, Google+, or LinkedIn.

null

Topics: Industry Trends, Small Business Productivity, Mobile Productivity, Improve Your Business, Mobility, Virtual Phone System

Entrepreneur Travel Tips: How to Avoid International Roaming Charges While Traveling Abroad

Posted by Erica Berry

May 10, 2018 10:49:08 AM

Last week we wrote about the convenience of having a virtual PBX service in your pocket when you travel. From on-the-go account management to call recording and much more, most virtual PBX services have a slew of travel-friendly features for entrepreneurs. This week we are talking about travel features that help keep costs down-- specifically: avoiding those pesky international roaming charges on your mobile phone.

Traditional business phone systems are not so easy to manage once you leave the confines of your office and roaming charges on mobile can rack up in no time. A virtual PBX service provides several ways to stay in touch without extra charges or being tied to a landline—despite the fact it works directly through your mobile phone.

Here are a few creative ways to use your virtual PBX service to keep in touch with business contacts while enjoying a little R&R and keeping costs low:

1. Forward business calls to your hotel room number

While on vacation, why not take a little vacation from your cell? You can set up your virtual number to forward calls to your hotel room phone. If you're expecting a business call, it's a great way to eliminate any chance of roaming charges, especially if you don't have WiFi or your connection is down. Setting up call forwarding to your room’s landline is a sure way to keep your entrepreneurial ventures uninterrupted while also being able to enjoy all that this world has to offer when you're off the clock. This can also work with extensions for your work colleagues when they are traveling!

2. Check voicemail without roaming charges

Not only is visual voicemail convenient for those who don’t want to (or simply don’t have time to) listen to multiple voicemails, it’s also available to view over WiFi—which means if you can pick up a WiFi signal you can read it for free through an app, assuming the virtual PBX service provider offers this feature (Cloud Phone does!). An added bonus is that visual voicemail lets you reference the call’s information without having to go back and sift through your old messages.

3. Voicemail transcription

Similar to the perk above, you can connect to WiFi and retrieve your transcribed voicemails via email or you can also get texts with voicemail transcriptions, if you so choose. Best part: you can then forward the voicemail transcriptions to your business partners or colleagues back home! After all, you can’t be expected to take care of everything.

4. Conference calling via WiFi

Sometimes meetings just can’t wait, even if you’re in the middle of enjoying a pina colada. That’s where conference calling comes in. Find a quiet space (away from the tiki bar), connect to WiFi and dial in the gang —it’s that easy! Make sure your virtual PBX service provider has a solid conference calling feature. Voxox Cloud Phone, for example, will let you conference in 5 people through the Cloud Phone app.  

5. Professional greeting 

Say you forgot to record an out-of-office voicemail greeting before you went abroad. With a virtual PBX service, you can easily swap your greeting anywhere you are via mobile app -- no need to call your business number and incur roaming charges. You can change your greeting as many times as you need based on your fluctuating travel schedule and availability, all without roaming!

Leaving soon? No problem! If you already use a virtual PBX service, then just make sure you have the service's mobile app on your smartphone and you're all set. When you get to your destination you can manage your settings, forward calls to your hotel number, etc. If you haven't signed up yet, check out Cloud Phone! There's a 30 day free trial, so all the more savings. Some texting is included for free with your bundled plan, so savings there too. After a few easy steps, you’ll be ready to hit the beach – or wherever you choose to go – all with your business contacts in the palm of your hand.

Topics: international travel, Virtual Phone System, roaming charges, virtual pbx, visual voicemail

What is a Toll Free Number and How Does it Work?

Posted by Erica Berry

May 10, 2018 10:48:14 AM

Think toll free numbers are just for large enterprises or call centers? The reality is they can be an indispensable business asset for companies of all sizes – even a one- or two-person startup. Beyond providing customers and prospects with a free and convenient way to call your company, a toll free number offers a long list of benefits, such as brand recognition and credibility, and are a great way to expand your business into new markets.

If you’re a small business owner and haven’t cashed in on this inexpensive business asset simply because you didn't think it was easy to obtain a toll free number or because you aren’t clear on how a toll free number could help your business, read on.

Toll_Free_Woman

What is a toll free number?

A toll free number is a telephone number with special area codes (such as 800, 888, 877 and 866) that allow callers to dial your business without incurring any cost – making it an ideal form of communication for all types of businesses. Whether you run an e-commerce website or a flower shop, any business that requires customers to call in to make a purchase, connect with customer support, or inquire about a service can benefit from a toll free number.

Generally, toll free numbers are issued on a first come, first served basis, but going the extra mile for your customers and choosing a memorable number – like one with repeating digits or patterns – could make an impact on your call volume, sales and ROI. After all, making it easy for customers to contact your business is key to keeping them happy, which directly impacts your bottom line!     

Benefits of a toll free number

Toll free numbers can be extremely valuable to businesses looking to project a professional image. They not only provide your business brand with recognition and credibility, but they can also enhance your company’s perceived size and image – among other things. Here are a few ways toll free numbers can benefit your business: 

1. Appear larger than life.

Until recently, toll free numbers were most frequently used by enterprise level corporations or call centers, which is why having a toll free number – even if you’re working from your home office—can give the impression that you have a much larger operation. 

2. No location? No problem.

With a toll free number, location is obsolete. So whether you’re working from home or relocating your brick and mortar, you and your team can be reached simply by forwarding calls to your cell phone or any phone of your choice. Plus, if you're on the move, having a toll free number through a service like Cloud Phone lets you take all your important calls without being tied to a desk.

3. Improve privacy.

Not only does the added convenience of forwarding calls from your toll free number to your cell mean you don’t have to juggle multiple phones – it also means you no longer have to give out your personal number. Keeping personal and business calls separate is vital to maintaining a professional image for your business.

4. Virtual hub.

Many small businesses these days have remote workers, with no central office and no secretary to direct calls or take messages. With the right setup, a toll free number can act as a hub for your business calls – directing incoming calls to different “departments” or team members, as well as a message center. All it takes is a virtual assistant!

Does your small business have a toll free number? How does it benefit your business? Share your story with other small business owners and entrepreneurs by commenting here or on our social networks – Facebook, Twitter, LinkedIn, Google+.

null

Topics: Cloud Phone, Voice Communication, Small Business Productivity, Toll Free Number, Improve Your Business, Cost-Effective Solution

Need a Business Phone System for Your Food Truck Business? A Virtual Phone Service is the Answer!

Posted by Erica Berry

May 10, 2018 10:47:46 AM

Because food trucks are on wheels, foodie entrepreneurs on the go have the ability to travel anywhere the road may take them –even if it’s out of their local area. With food truck popularity on the rise all across the country, limiting yourself to dishing out grub in one place may hurt your selling potential, but you know the local food movement is also a crowd pleaser. So how can you use business phone technology to help you plunge into new markets while also staying relevant to those who want that local feel? Try a virtual business phone system.

Green Minivan Near Brown Wooden Crate and Brown Food Truck

Typically, virtual business phone systems offer both toll free numbers and local phone numbers so you can accommodate both local and widespread markets. Your clients will be able to easily reach you (aka to track you down for some lunch!) and they'll never need to know where your company originated –unless that's part of your marketing, of course. Maine lobster rolls, anyone?

To get started, you just sign up for a virtual phone service (for example, Voxox Cloud Phone!). From there you can choose what you want –local number(s), toll free number(s), or both. What’s even better is that all these numbers ring directly to your cell phone, or any phone you choose.

Here are a few ways to use a combination of both local phone numbers and toll free numbers to bring your growing food truck business to the next level.

Local Phone Number

Numbers with local area codes are a great way to establish yourself in markets where a recognized local presence is needed to reach customers. With Voxox Cloud Phone, for example, there is no limit on the quantity of virtual numbers you can add to your account, and you receive between 1 to 25 local or toll free numbers at no additional cost with your monthly subscription, depending on your plan.

Below are some useful features for mobile businesses, like food trucks.

1. Custom Voicemail

Don’t you cringe when you call a business and receive a generic voicemail? So do we. That’s why we think it’s so important for companies of all sizes to create a custom voicemail for their business line. Not only can you identify your business, but sharing useful information –like your weekly scheduled whereabouts or hints on where your clients can find you –will save you time from returning phone calls also keep your hungry suitors in the know. Here are a few more tips on crafting the perfect voicemail

Pro Tip: You can also create a custom voicemail with a toll free number!

2. Business SMS

Texting isn’t just for friends anymore. Customers today expect text support and in the food truck business this can be a huge bonus! Texting your client list your whereabouts, or providing text clues is an impactful way to interact with your followers and a fun way to attract new ones.

Pro Tip: Toll free numbers can also support SMS!

3. Marketing Tool

If you're marketing a product from a specific area, using an area code from that location could be to your advantage. Think a taco cart in San Diego and a lobster roll truck from Maine. Imagine if these two were switched –lobsters from San Diego and tacos from Maine. The hype may not be as well received. Use your phone number to your advantage!

Toll Free Number

Toll free numbers can be super handy for food trucks (and similar mobile businesses!) expanding their presence beyond select local markets.

1. National Presence

Toll free numbers are a great way to expand your business so you can reach new markets and instantly sound more established and credible. Whether you have a fleet of food trucks or are a one engine show, a toll free number will make give your clients the sense you’re a solid organization—and a central number to reach your team.

2. Memorable Number

Not all toll free numbers are created equally. A catchy or easy to remember sequence can be a lifesaver for clients who want to reach you fast.

3. Marketing Tool

Whether you’re using only a toll free number or a combo of toll free and local, displaying your toll free number on your marketing materials (truck, business cards, menus, etc.) is an easy way to stay relevant while you travel.

Putting the power of both a local phone number and a toll free number behind your food truck is a solid win for your business communications. Now go ahead and get started! If you need some more pointers, connect with us by commenting here or on our social channels -- we're happy to help!

Topics: Business Call Routing, Improve Your Business, Virtual Phone System, Local Number

Voicemail Transcription: Milestones in the History of a Modern Convenience

Posted by Erica Berry

May 10, 2018 10:47:04 AM

Voicemail transcription is a modern day convenience. Not only does it allow users to easily read, manage and delete voicemail messages, it also saves time and reduces stress about missing out on important info. While the days of scrambling to jot down dates and numbers are long gone, there was a time when even traditional voicemail seemed liked a luxury. 

Here's a brief history of voicemail and the development of voicemail transcription: 

Voicemail_Transcription_Phone

1877– The first public records describing voice recording were reported in a New York newspaper and the Scientific American in November of 1877, with the announcement of the phonograph by Thomas A. Edison, saying "the object was to record telephone messages and transmit them again by telephone." (Source: Wiki)

1877– In December of 1877, Edison applied for a patent and demonstrated the machine recording and playing "Mary Had a Little Lamb” and other popular tunes at the time. (Source: Wiki)

1914– Edison's phonograph business included a dictating machine (the Ediphone) and the Telescribe, a machine combining the phonograph and the telephone, which recorded both sides of telephone conversations. (Source: recording-history.org)

1970's– Judah Klausner pioneered several patents central to voicemail transcription while doing work on early PDA technologies for his company Klausner Technologies. (Source: digitaltrends.com)

1974– The mid 1970's saw the introduction of a simple, pager/beeper that was generally offered in conjunction with answering services that handled busy, no-answer overloads and after hours calls for businesses and professionals. Rather than recording a voice call, operators manually transcribed the caller's message, sent a page alert or "beep" and when the party called back, an operator dictated the message. (Source: Wiki)

1976– Robin Elkins, a blues-rock saxophonist, invented what became an important backbone to voicemail—a digital/analog storage technology—while trying to figure out a better way to record his music. His invention found a duel use, allowing paging and telecom companies to handle client messages electronically. Operators recorded a 5-6 second message which was delivered automatically when the client called the answering service. (Source: Gawker)

1979– The first modern day voicemail application was invented by Gordon Matthews. When he was on a business trip, he became frustrated that he was playing telephone tag while trying to contact the office. After the incident, he mentioned to his wife that he needed to invent a telephony system where people can send each other recorded messages and voicemail was born! (Source: Wiki)

1980– The term voicemail was coined and trademarked, but eventually became a generic name for all automated voice services. (Source: Wiki)

2000– Voicemail had become a ubiquitous feature on phone systems serving companies, cellular and residential subscribers. (Source: Wiki)


2007– Voicemail transcription was introduced to mobile users by Apple's iPhone. (Source: Wiki)


2007– Access to voicemail transcription from email or web browser through a third-party application was introduced by YouMail, a multi-platform visual voicemail service for mobile phones. By storing voicemail in the cloud rather than the mobile carrier's network, users were also able to access it through any web browser or by e-mail. (Source: Wiki)

2011– In January of 2011, Voxox consumer app launched voicemail transcription – the first ever to be integrated into a desktop messenger style application. (Source: voxox.com)


2014– Voxox Cloud Phone, a virtual PBX Service for one-10 person businesses, added voicemail transcription to its services on July 24, 2014 (Source: voxox.com

Do you use voicemail transcription? Tell us why you love voicemail transcription and how it helps you keep your messages (and life!) organized – Twitter and Facebook.

null

Topics: Cloud Phone, Voice Communication, Small Business Productivity, Mobile Productivity, VoIP

4 Ways Voicemail Transcription Can Be a Life-Saver for Your Business

Posted by Erica Berry

May 10, 2018 10:46:06 AM

Voice communication is an integral part of running any small business. But the busy schedule and on-the-go lifestyle that comes with entrepreneurship makes it difficult to answer every call that comes in, and sifting through voicemails can be a daunting task. However, voicemail transcription takes the pain out of voicemail management by offering a visual user-interface for easy browsing and instant access. 

With the power to transcribe your messages from audio to text, you can manage your voicemail the same way you manage your email – no matter what life or business throws your way. Here are 4 scenarios where voicemail transcription can be a life-saver for your small business:

home-office-595476_1280

1.     Important Call vs. Important Meeting

As a business owner you’ve undoubtedly had the stressful experience of having to choose between taking a phone call or participating in a meeting. Sometimes it’s a tough call to decide which is more important, but now you no longer have to choose. Whether you're expecting the call or not, voicemail transcription gives you an instant way to understand the level of urgency from a VIP caller so you can take the correct action. 

2.     Screening Unknown Numbers

Telemarketers don’t just call while we are having dinner or watching Jeopardy, they call at all times of day -- disrupting your business! With the ability to send unknown callers straight to voicemail and then read their message, you can see who’s important and who’s not – on the fly.

3.     Notes You Can Share

Traditional voicemail requires you to jot down notes and numbers, and if you miss any piece of information you have to play it again. Voicemail transcription lets you see everything in one easy go, and if you need to clue in other team members quickly, you can simply copy and paste the transcription and send via email.

4.     When you can't type, speak!

Say you're driving, but need to send an urgent message to a co-worker who you know has voicemail transcription as well.  Rather than risking your life to send a text, just place a call, leave the message, and voila they have written notes on what you need!

No matter how big or small your business is, voicemail transcription can enhance the way you communicate with clients, prospects and your team. Can you think of any other scenarios where voicemail transcription might save the day? Share your experiences with us on social media – Facebook, Twitter, LinkedIn, Google+.

null

Topics: Cloud Phone, Voice Communication, Small Business Productivity, Improve Your Business

Do We Still Need 800 Numbers In The Age of Smartphones?

Posted by Erica Berry

May 10, 2018 10:45:38 AM

In today’s mobile world, where it seems like everyone has a cell phone and can call long distance without paying extra, you may be wondering why 800 numbers still exist – after all, they are only useful for landlines and no one has those! Well, this perceived reality where landlines are totally gone, is just not the case. According to a Center of Disease Control (CDC) survey, nearly half of all Americans still have a landline, 41% of Americans maintain landlines (Source: CDC). What's more, the CDC also reports that 29% of 24-34 year-olds use a landline to keep in touch (in combination with a cell), and 15% of people living with non-family members still have landlines as well.

iphone-1283665_1280.jpg

So, why are landlines still around?  Back-up, yes, but there are various other reasons too -- for example, some people may be in areas that don't have proper cell reception or broadband access. Another example is that of senior citizens for whom it may be simpler to use the technology with which they are familiar. Businesses, particularly those that cater to people who are reliant on landlines, may want to consider 800 numbers or other toll free numbers to ensure that customers are comfortable calling.

Not only do 800 numbers (and other toll free numbers) offer a guaranteed-to-be-free form of communication for your customers, but they provide other perks as well, such as:

  • Give customers a widely available, easy to use means of contacting the company
  • Remove insecurities about a business by evoking a sense of trust and the feeling of a large company regardless of business size
  • Expand business reach with one toll free number that's a fraction of the cost of adding local phone numbers in many geographic regions
  • Provide memorable contact number for promotional campaigns, making it easier for your customers to get in touch and respond to offers
  • Seamlessly support your customers by routing your toll free number directly to your support staff
  • With virtual phone systems, 800 numbers are inexpensive to maintain, easy to set up and connect directly with the phone(s) you already have

People still like to make calls to get certain issues resolved. Research from Invoca shows that voice conversations are the most influential yet overlooked interactions in a buyer’s journey -- for instance, 75 percent of consumers say a phone call is the quickest way to get a response from a company. By emphasizing the call channel, your business is likely to come out ahead. 

null

Topics: Cloud Phone, Toll Free Number

6 Business Phone Features You Need in 2017

Posted by Erica Berry

May 10, 2018 10:45:16 AM

Being the tech savvy and business smart entrepreneur that you are, you know that a nimble, easy-to-use business phone system is a must-have to stay connected in 2017 -- so why is it that although communications technology continues to make strides every year (both in terms of convenience and cost-effectiveness), we continue to see antiquated phone systems in small businesses around the country? Let's do more this year to leave the old behind and rally around change for the better!

One key to making business communications effortless is to incorporate what you already have and use with what's new and simple. For many small ventures, "business phone system" doesn't have to revolve around special phone equipment and/or expensive contracts with local carriers.  There are services that quickly, easily, and affordably allow you to set up a business phone number and advanced business calling features. For example, with a virtual PBX service (like Cloud Phone!) you can instantly set up a business phone number that routes to your existing phone(s), among many other handy business features. This means you can easily use one device for all calls, but still keep your personal and business phone presence separate.  

So what are some of the awesome features of such a virtual business phone system? Here are 6 of our faves:

null

  1. Extensions

Something that's a basic but important feature within a traditional business phone system is the ability to set up extensions, in case your callers need to reach a specific person or department within your small business.  The nice thing about the business phone number (called a virtual number) that you set up through a virtual PBX service is that you can also set up extensions that route calls to the cell phones of your business colleagues and/or employees, thereby bypassing the traditional type of business phone system setup entirely without losing the necessary connectedness.  It's so easy and doesn't require any special equipment -- just makes efficient use of everyone's existing phones, cutting out the expenses and keeping up with customer expectations.

  1. Business SMS

Texting is the new calling – and has been for a while – so why are some businesses so anti-text? Maybe because their current business phone systems don’t support it. But there are virtual PBX services that do. For example, two-way texting is complimentary with Cloud Phone subscriptions, allowing you to quickly and easily send and receive text messages from your business number. 

  1. Voicemail Transcription

Voicemail transcription puts all your voice messages into text so you can easily read them, then delete or save for later. One of our all-time favorite features, voicemail transcription is a great tool for busy people because it allows you to read a message if you’re in a meeting, check in on past messages without sorting through annoying voice files, or even forward the message to someone who can take care of the matter – all with just a click of a button.

  1. Management Portal

User experience is important because it can make managing and customizing your business phone system simple and easy (as opposed to a waste of  precious time!).  With the right virtual PBX service, the management portal allows users to quickly access call logs, update settings, change billing info, upgrade plans, add numbers / extensions, contact support - and best of all, you can access it from any location or device.

  1. Conference Calling

With a solid virtual PBX service, you can connect several callers at the same time on one call – which means even with dispersed team or clients across the country, you can still get work done. Conference calls save time and confusion from relayed messages, plus in 2017 we all know collaboration is the key to success. 

  1. Call Recording

Have you ever been on a call only to hang up and then instantly forget an important detail? Or have a client call in with a support issue you wanted to forward to your tech crew? With call recording you can listen in on your past calls to review details like new phone numbers or confirmation numbers, monitor support issues, and to forward a recording to a colleague.  Bye-bye paper and pencil!

Among your New Year's resolutions for your small business: re-evaluate your current phone communications approach and try simplifying!  From the joy you feel when not spending a fortune on your business phone system to the points you'll score with your team and clients for staying on top of business communications, we know adopting new phone communications tools like a virtual PBX service will make 2017 better and brighter. 

null

Topics: Cloud Phone, Mobility, Virtual Phone System

Bring Remote Teams Together with a Cloud-Based Phone Service

Posted by Erica Berry

May 10, 2018 10:45:07 AM

When choosing a phone service for your business, there are many factors to consider. You want reliable service with sophisticated calling features your customers and team members expect, all at a great price. While some phone services might have a few of the qualities you’re looking for, most traditional business phone services / landlines don’t measure up to new technologies with respect to flexibility and cost-effectiveness.

remote-teams

In today’s world, where physical businesses, team members and even customers are located all over the globe, a cloud-based phone can be a life saver when it comes to keeping the lines of communications between team members open and affordable – no matter where they are.

Here are three ways a cloud-based phone service can help bring your dispersed team members together…

1. Connect with Team Members All Over the World

people-icon

A cloud-based phone service can offer you an effortless way to keep team members connected whether they are in a different hemisphere or just down the road. Many cloud-based phone services work with the mobile phones your employees already have, which empowers them to keep in touch effortlessly. There’s no need for multiple mobile devices or complicated (and expensive!) traditional hardware, just one single cellphone that will connect wherever your team members roam. Also, some cloud-based phone services (like our very own Cloud Phone!) offer a way to connect employees globally via a 3 or 4 digit extension, which can make those international numbers much easier to dial.

2. Save on Those International Bills

These days, many small businesses rely on virtual employees who work across the country or even around the globe. With a cloud-based phone service you can say goodbye to the days of high international rates, spending hours (or even days!) tracking down employees, missed messages and unreturned phone calls, because a cloud-based phone service is so flexible and affordable that a modern entrepreneur just can’t go wrong here when it comes to cost savings!


3. Sophisticated Calling Features

phone-icon

Whether you’re a Fortune 500 company or a mom-and-pop, a professional phone service is a must. Not only does it give customers the impression that you’re a bigger business, but it also makes staying connected much easier for employees and business partners. There are many compelling calling features that a cloud-based phone service might have that will help your workforce do their jobs effectively. Here are examples from our cloud-based phone service, Cloud Phone:

  • Dedicated business phone number (toll free or local) that forwards to any existing mobile phone or landline
  • Simple 3-digit extensions that forward incoming calls to employees / departments anywhere in the world
  • Voicemail transcription with email delivery
  • Auto-attendant
  • Call screening
  • Web Callback
  • And more!

If you’re still relying on outdated technology to keep your business communications afloat, it’s time for your company to move on to a more convenient, cost-effective and feature-rich business phone option like a cloud-based phone service. It will change the way your team members communicate, for the better!

Have questions about how to make the switch or want to share your cloud-based phone service success stories? Comment below or connect with us on social media – Facebook, Twitter, Google+.

null

Topics: Cloud Phone, Mobile Productivity, Mobility, Cost-Effective Solution, Business Call Routing