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Erica Berry

Recent Posts

Thinking About a Cloud-Based Phone System? 5 Things You Need to Know

Posted by Erica Berry

Mar 8, 2016 4:00:00 AM

Cloud-based phone systems offer everything a small business could want in a phone -- reliability, tons of features and cost savings. Flexibility for mobile and growth also make cloud based phone systems work for every size business, from the two person startup in a basement office to a 50 person team dispersed across the country.  

While all this sounds impressive and convenient, as a business owner we know that you want all the facts before you dive into something new. So, here are 5 things you need to know about cloud-based phone systems that will have you hooked:  

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Topics: Cloud Phone, Small Business Productivity, Mobile Productivity, Improve Your Business

Virtual Numbers: The Answer To Your SMB's New Year's Resolutions For Customer Service

Posted by Erica Berry

Jan 27, 2016 4:00:00 AM

We're off to a new year and as a small business owner you might be making some New Years’ resolutions – spend less, save more, start that Facebook page you’ve been thinking about and, of course, improve your customer service. Something you might consider is introducing virtual numbers, which can enhance your customer service capabilities as well as save you money.

A virtual number is a telephone number that routes directly to your mobile or any phone line of your choice. Virtual numbers, which can be toll free or local, allow you and your employees to manage calls professionally and most systems (including Cloud Phone!) let you add users, extensions, or numbers as your business grows. Sounds good, right? 

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Topics: Cloud Phone, Virtual Phone System

How to Improve Telecommuting with Virtual Numbers

Posted by Erica Berry

Nov 17, 2015 4:00:00 AM

Telecommuting is increasingly becoming the norm for many businesses both small and large. According to the United States Census Bureau, an estimated 3.7 million employees work from home at least half the time. But with people out of the office, telecommuting definitely presents a unique set of communication challenges.

While email, texts and cell phone calls might work for some, other businesses want to show a more professional image, and also want professional calling features and custom options traditional landlines and mobile plans just don't offer. This is why smart businesses are turning to virtual numbers.

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Topics: Cloud Phone, Small Business Productivity, Improve Your Business, Virtual Phone System

How Virtual Numbers Can Help Avoid a Dangerous Winter Commute

Posted by Erica Berry

Nov 2, 2015 4:00:00 AM

In the winter months when roads are bad and the commute to work becomes dangerous, there's risk in requiring employees to show up at the office. High-speed internet access and email have increased opportunities for employees to work from home when driving conditions are dangerous, but what about businesses that rely heavily on phone service for their business communications? Virtual numbers may just be the answers. 

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Topics: Cloud Phone, Small Business Productivity, Virtual Phone System

Boost Holiday Sales with a Toll Free Number

Posted by Erica Berry

Oct 20, 2015 4:00:00 AM

The holidays are a busy time of year for businesses of all shapes and sizes. No matter what product or service you're selling, chances are your call volume will start going through the roof as we get closer to the holidays. But traditional enterprise level phone systems along with keeping adequate staff on hand to field incoming calls aren’t always in the budget, which is where virtual numbers might come in handy. Virtual numbers can be routed to mobiles or landlines of your seasonal workers, and, to take this a step further, you might consider toll free numbers to create even more benefits for your business image. Here's how: 

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Topics: Small Business Productivity

5 SMB Tools That Save You Time

Posted by Erica Berry

Oct 6, 2015 4:00:00 AM

When you’re a small business owner or entrepreneur, time is money, so wasting time just isn’t an option. If you are looking for tools that will help you handle all aspects of your business, from the mundane to the must-do, you’re looking in the right place.

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Topics: Industry Trends, iPhone, Android, Small Business Productivity, Improve Your Business, Mobility

Toll Free Number: An Asset for Pop-Up Shops

Posted by Erica Berry

Sep 29, 2015 4:00:00 AM

Consumers love exclusive experiences, which is why temporary retail and dining establishments are a growing trend across the nation. Known as "pop-up" shops, these temporary stores offer consumers time-restricted access to goods and services, and a slew of benefits to owners and operators such as brand extension and the ability to experiment with new ideas and offerings on a short-term basis.

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Topics: Cloud Phone, Small Business Productivity, Toll Free Number, Improve Your Business, Cost-Effective Solution

Branding the Voice Channel: 5 Mistakes to Avoid With Virtual Numbers

Posted by Erica Berry

Sep 1, 2015 4:00:00 AM

To survive in today's fast-paced business world, companies need to stand out. While some leaders are focusing on ways to differentiate their brands online through social media, content marketing, and other digital marketing efforts, smart businesses are also nurturing their voice channel. Having a brand-appropriate phone presence gives your business a personal voice.

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Topics: Industry Trends, Cloud Phone, Small Business Productivity, Mobile Productivity, Improve Your Business, Mobility, Virtual Phone System

Voicemail Transcription: Milestones in the History of a Modern Convenience

Posted by Erica Berry

Aug 18, 2015 4:00:00 AM

Voicemail transcription is a modern day convenience. Not only does it allow users to easily read, manage and delete voicemail messages, it also saves time and reduces stress about missing out on important info. While the days of scrambling to jot down dates and numbers are long gone, there was a time when even traditional voicemail seemed liked a luxury. 

Here's a brief history of voicemail and the development of voicemail transcription: 

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Topics: Cloud Phone, Voice Communication, Small Business Productivity, Mobile Productivity, VoiP

4 Ways to Gauge Whether You Need a Toll Free Number

Posted by Erica Berry

Aug 5, 2015 4:00:00 AM

Regardless of the industry you're in, your business needs a way for customers to contact you directly. While email and online forms are convenient for some, many consumers still prefer to speak with an actual person when contacting a business. As an entrepreneur or small business owner, you may be wondering what's a better option for you -- going the local number route or the toll free number strategy. 

Many businesses have already discovered the benefits of having a toll free number, but if you're not sure if an 800 number is right for you, here are few questions to ask yourself:  

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Topics: Cloud Phone, Small Business Productivity, Business Phone Number, Toll Free Number, Improve Your Business