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John Lee

Recent Posts

What Every Small Business Owner Should Know About Professional Voicemail Greetings

Posted by John Lee

May 10, 2018 10:51:24 AM

According to a report from Global Entrepreneurship Monitor (GEM), there are an estimated 27 million entrepreneurs in the US starting or operating new businesses. With so many companies’ vying for success, your business should be leveraging every possible advantage to stand out from the competition. Your business voicemail greeting is often the first point of customer contact, so it's important to have one that projects professionalism and reliability. A professional voicemail greeting not only leaves a positive impression and builds trust, but also helps you effectively and efficiently manage your communications. 

 

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There are a number of options for customizing your business voicemail greeting. A unique professional greeting helps your company appear personable and knowledgeable. You can organize your message to share information about your company's products, direct callers to the appropriate department, or even provide directions to your location.

These could be details about the hours you’re out of the office or how to reach the appropriate employee to assist the caller. Eliminate the need to repeat information when it can be automated. Having your business information readily available will save time and money. 

The old cliché "time is money" plays an important role in investing in a professional voicemail system. Small businesses cannot afford to waste time or resources on inefficient communication. Helping customers’ access information instantly and efficiently through a professional voicemail system, helps ensure that your company can meet their needs, expeditiously and professionally. Staying ahead of the competition means your business must have organized systems in place to serve a customer from initial contact through providing  the solution to the client’s needs, the way the client wants it and most importantly when the client wants it. Contact us today to learn more about customizing your voicemail with our virtual phone system.

 

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Topics: Voice Communication, iPhone, Android, Cloud Phone, Improve Your Business

Voxox Cloud Phone Receives Major News Coverage!

Posted by John Lee

May 10, 2018 10:45:30 AM

Exciting News! Voxox Cloud Phone recently received media coverage from major news outlets for playing a huge role by the US Navy to fight drunk driving.

Naval Officer Michael Daigle was able to set up Saferide, which allows volunteers to pick up servicemen who are too inebriated to drive. With DUI cases being a major problem for the military, Daigle’s ride service helped drastically lower drunk driving instances. The news covered some of Cloud Phone's key features such as affordable pricing and extension routing.

This is exciting coverage and we’re thrilled that Cloud Phone is being used to save lives and keep people safe on the road. Read the whole article here: "US Navy Turns to Cloud Technology to Reduce Drunken Driving" by Yuri Kageyama and and check out more details on this unique use case on the Voxox Blog

Petty Officer Mike Daigle

Petty Officer Michael Daigle

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Voxox CEO, Bryan Hertz, with the Channel 10 ABC news crew

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Topics: Voice Communication, Voxox, Cloud Phone

How A Virtual Office Phone System Improves Customer Loyalty

Posted by John Lee

May 10, 2018 10:41:37 AM

According to Gartner Group statistics, as much as 80% of your company’s future revenue come from existing customers. That's a huge to reason to invest in ways to boost customer loyalty and retention. By building the reputation of your business as trustworthy and reliable, customers will be more likely to go with your company over a competitor. Projecting a big business image helps build buyer confidence and a simple to use virtual office phone system is a “must have” if you plan to reap the advantages of an improved professional business repuation. 

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Customers want to go with a company that they trust, and with a virtual phone service, your business will provide greater reliability. With advanced call routing and customized menu options that make it easier for callers to reach you, your business will enjoy improved customer retention and loyalty. 

Enabling call routing forwards calls to any number simultaneously or in order so that customers can get a hold of you, every time. By being responsive, your customers will be able to get the help they need, and with ease. You and your team can even be working remotely and still take care of your customers without any hassle.  

A professional automated greeting gives your customers the feeling of security through professionalism. The automated greeting is the first impression your customers get of your company and needs to convey professionalism while efficiently directing them to the appropriate department or extension. Nothing is more frustrating then a call that goes unanswered.  Answering inbound callers promptly and effectively gives them a sense of trustworthiness and that their issues are being addressed.

With the myriad of benefits that improving customer engagement, employing a virtual office phone system is one of the best decisions you can make. The right business phone system comes equipped with a variety of features designed to suit the needs of any business, regardless of company size or industry. Cloud Phone lets you can manage all of your business communications through the convenience of your mobile device. To learn more about how Cloud Phone can increase customer loyalty, leave a comment here or on our social media channels –  FacebookTwitter, Google+, or LinkedIn.

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Topics: iPhone, VoIP, Android

Case Study: Fitocracy and Cloud-based Phone System

Posted by John Lee

May 10, 2018 10:38:33 AM

Recently, Fitocracy was featured in Entrepreneur magazine about adopting a cloud technology to improve customer service. The objective of the New-York based online fitness platform is to make exercise and improving health, more fun. Users who log their workout activity are awarded points and by completing quests, they could also earn badges. The problem was, with over 1.5 million users and estimated 100 personal trainers, the business was struggling with engaging customers over the phone. How could a small 8-person firm provide better customer service, while appearing as a giant in the fitness industry?

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Finding a solution for better customer support.
Brian Wang, CEO of Fitocracy, was faced with the challenge of finding a way to drive growth and participation through user engagement. He wanted to encourage users to meet their fitness goals, but with his limited staff, it was difficult to support the large number of customers calling the office. Brian wanted an affordable, simple communication solution to help create a big business image, and provide reliable service that would improve customer relations. 

Reliable and steadfast support for clients
With Cloud Phone, a cloud-based phone system, calls are routed directly to the employees’ cell phones making it easier for clients to reach a Fitocracy rep. Brian was able to set the system up in a matter of minutes. There was no need for additional hardware or equipment and now he could manage his business communication easily online. By improving customer relations with a cloud-based phone system, Fitocracy was not only able to save money but also drive sales and revenue. 

What are your thoughts? Could a cloud-based phone service help your business? Share in the comments below!

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Topics: Cloud Phone, Cost-Effective Solution, Improve Your Business

Give Your Startup an Edge with a Small Business Virtual Phone System

Posted by John Lee

May 10, 2018 10:38:04 AM

With over 627,000 businesses opening in the United States each year, entrepreneurs and self-starters are faced with the pressure to stand out to potential customers. It’s crucial to the survival of young startups to take advantage of any tools or services that could give them the leg up over their competitors. A virtual phone system like Cloud Phone can streamline communications and improve efficiency, all while saving time, space, and money.

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Business impression plays a fundamental role when running a startup, and a missed call could exhibit unprofessionalism and send a message of unreliability to potential customers. With a virtual phone system, you can avoid unnecessary downtime and be up and running in a flash. There’s no complicated set-up that requires a technician and no need to purchase and maintain any hardware. You could focus your attention growing your business and driving revenue, without having to worry about calls not being forwarded or answered.

Another hurdle several startup businesses face is working with costly and limited office space. Having a workforce large enough to serve your customer base has traditionally meant renting or buying an office that can accommodate your employees and office equipment. With the cost of renting out a workplace location and paying for traditional phone services, a small business budget could take a substantial blow. However, with a virtual phone system, you don’t need to worry about office space or being locked onto a desk phone. You could run your business from anywhere and communicate with your team and customers while out on the field. By taking advantage of the growing telecommuting trend and eliminating the need to be tied down to a desk, your startup stays connected, sounds professional, and saves money.

Contact us to learn more about our small business virtual phone system and discover how to get the most out of your communication. Leave a comment below or connect with us on Facebook, Twitter, LinkedIn, or Google+.

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Topics: Industry Trends, Cloud Phone, Virtual Phone System, Cost-Effective Solution, Mobile Productivity, Small Business Productivity, Improve Your Business

ITEXPO Recap - Cloud Phone Pro Takes Home Award for Best Product Launch!

Posted by John Lee

May 10, 2018 10:37:24 AM

Last week the Voxox team was in Miami for the ITEXPO. The business technology show hosted thousands of attendees and hundreds of exhibitors in all areas of the IP communications industry. It was a huge event with our CMO, Tristan Barnum, participating in a panel discussion on BYOA in the mobile workplace, and the introduction of our latest product, Cloud Phone Pro. The announcement of our new business VoIP solution gained all kinds of news coverage from TMCnet, TruTower, Talkin' Cloud, and SMB Nation. To top it all off, Cloud Phone Pro went on to win Best On-site Product Launch!

The award win demonstrates Voxox's commitment to innovation and providing effective solutions for business communication. Cloud Phone Pro is an extension of our business VoIP solution suite designed to help small businesses and organizations improve their communications with a fully hosted solution. Cloud Phone Pro includes worldwide DID, call recording, call queuing, and more handy features. 

See the official press release below announcing our big win!

ITEXPO

Cloud Phone Pro Named Best of Show Winner at ITEXPO Miami 2015 for Best Product Launch

Voxox’s Cloud Phone Pro takes home one of top honors at premier industry event

SAN DIEGO – February 4, 2015 Voxox®, the most comprehensive cloud-based rich communication service for consumers and businesses, today announced that the company’s newly released hosted VoIP service, Cloud Phone Pro, has won a Best of Show award at ITEXPO Miami for Best Product Launch. TMCnet editors recognized top products and solutions for their innovation and creativity in categories ranging from service provider and cloud solutions to enterprise and open source platforms.

“The win is a testament to Voxox’s commitment to continually expanding our business offerings with new products and services that hit the ground running,” said Bryan Hertz, CEO of Voxox. “ITEXPO has an excellent reputation with the business community so the positive response we received is even more meaningful. We’re truly honored to have Cloud Phone Pro’s first recognition come from the ITEXPO team.”

Cloud Phone Pro is ideal for small, medium and large businesses seeking to shed the cost and limitations of on-premise telephony services and take advantage of hosted features, such as worldwide DIDs, call recording, call queuing, conference bridges and more. Building on the success of Cloud Phone, Voxox’s award-winning virtual PBX service that small businesses can use to complement their current phone service and equipment, Cloud Phone Pro is designed for organizations that want a fully hosted solution that can replace their existing phone service but allow them to continue to use phones they have purchased from vendors.

“The products and solutions nominated for the ITEXPO Best in Show Awards continue to be cutting-edge, and it’s truly exciting to see what new technological developments our exhibitors have for us each year,” said Rich Tehrani, TMC CEO and conference chairman. “We are pleased to honor Voxox for their efforts and creativity in developing advanced, powerful solutions for the business technology marketplace.”

The complete list of 2015 ITEXPO Miami Best of Show Award winners can be found here.

For more information on Cloud Phone Pro, please visit www.cloudphone.com.

About Voxox

Voxox is an innovator in unified cloud communication solutions for consumers and businesses. For consumers and its operator partners, Voxox delivers cutting-edge mobile and desktop applications that integrate voice, video, messaging, fax, media sharing and more. For businesses, Voxox provides an extensive suite of carrier-grade business phone solutions, including hosted IP-PBX, SIP Trunking, a wide array of wholesale services, such as high volume SMS, and the company's new virtual PBX service, Cloud Phone. The foundation of the company's offerings is its award-winning unified communications platform in the cloud, which enables the company and its customers to build powerful, scalable applications and services. Founded in 2006, Voxox is headquartered in San Diego. For more information, please visit http://www.voxox.com.

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Topics: Company Announcements, Improve Your Business, Cloud Phone Pro

Cloud Phone Named a Finalist for The Cloud Awards!

Posted by John Lee

May 10, 2018 10:32:50 AM

Exciting awards annoucement! Voxox Cloud Phone was selected as a Cloud Awards finalist for "Best in Mobile" Cloud Solution category! With awards for excellence and innovation in cloud computing, the Cloud Computing Awards program accepts entries from across the entire globe. 

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Now in its fourth year, entries were accepted from organizations of any size, and included well-known brands such as HP, Zendesk,  SugarCRM, and Informatica. Over 300 entries entered, in categories ranging from Most Promising Start-Up, to Data Innovation of the Year to “Best in Mobile” Cloud Solution.

Final winners will be announced on January 27, 2015. This will not be the end of the process, with a public vote announced on this date to decide who will win the Cloud Computing Organization of the Year Award. So stay tuned for updates as we try to rack up another award in January! 

For a full list of The Cloud Award finalists, visit here.

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Topics: Company Announcements, Cloud Phone