Cloud Phone Blog

Provide Great Customer Service With a Cloud Based Phone System

Posted by Ian LeWinter

Jan 6, 2015 4:00:00 AM

As the owner of a single-person business, catching your breath is a luxury you seldom have. Whether you are attending a trade show, making a pitch to a client, meeting with an investor or tweaking your product, downtime is a rarity.


But as a single-person business owner, you can’t afford to hire assistants, build a call center or install a complex, wire-based enterprise phone system to greet customers when they call. Or can you?

A cloud-based phone system can provide many of the features you need to enhance customer experience. Let’s say a customer who is interested in your product calls for more information while you are away on a hectic weekend business trip packed with client meetings. If the customer reaches your mobile phone, leaves a message and doesn’t receive a call back until days later it may sour that prospect 

With a virtual phone system, however, you can setup a professional greeting simply by accessing your settings online. This way, the customer knows you are away on business and understands it may take an extra day or two for you to respond.

This is just one of many examples of how a cloud-based phone service can enhance customer service for businesses of all sizes. So even if your company is just you, you can cultivate lasting customer relationships that help sustain your business as it grows.   

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Topics: Cloud Phone, Voice Communication

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