Cloud Phone Blog

Small Business Owners Need Voicemail Transcription... and the Stats Prove It!

Posted by Erica Berry

May 19, 2015 4:00:00 AM

When it comes to voicemail, there are two types of people in the world: people who leave voicemails for other people and people who don't retrieve voicemails from those people. If you're a small business owner, chances are you are the latter. And, whether you blatantly ignore voicemails or just don’t have the time to listen all the way through, missing out on those messages could mean a loss in business or time-sensitive information, and can cause communication blunders between you and your team.


However, staying connected when you can’t (or don’t want to) answer your phone or check your voicemail is easy and convenient with voicemail transcription. When voicemail transcription is enabled, voicemails are automatically and instantly transcribed to email, so you can check messages whenever, wherever. Whether you’re looking to enhance your business communications, screen calls or just searching for a way to avoid the inconvenience of listening to voicemails, voicemail transcription is what you’ve been missing.

Still not convinced voicemail transcription is right for you? Here are some reasons, scenarios and stats that prove it’s an essential communications tool for small business owners and their business colleagues: 

  1. Tech CEOs spend 100 days a year in meetings

Business leaders spend a lot of time in meetings. For example, FirstRound reports that tech CEOs spend approximately 100 days a year or 4.6 hours per day in meetings – which makes answering incoming calls during that time nearly impossible without interrupting the workflow or leaving the room. As for the rest of the workforce, the numbers are still high.  Furthermore, according to Effective Meetings, most employees attend 62 meetings monthly, inevitably resulting in a slew of even more missed voicemails!

With all these potentially missed messages on the line, voicemail transcription is invaluable for those with meeting obligations. Plus, with the ability to discretely and quickly discover the intentions of a call, knowing what’s urgent and what can wait is as simple as reading an email– no interruptions needed.  

  1. Telemarketers place 148 million junk calls a day

A recent survey from Private Citizen reports telemarketers place 148 million junk calls a day with the average American receiving 2 to 3 of these telemarketing calls per day. While many people let unknown callers go to voicemail in order to avoid awkward or unwanted conversations, listening to all those missed voice messages still results in a lot of wasted time. 

By utilizing voicemail transcription, you can screen calls – avoiding telemarketers and other unwanted or non-priority callers – while also reading and deleting messages in an instant.

  1. Americans own 4 digital devices on average

Americans now own four digital devices on average, which makes retrieving voicemails an even more inconvenient and time-sucking process if you’re working from a device other than your phone, or even worse – if your battery is dead.

Voicemail transcription allows you to access transcribed messages from email on your desktop, laptop or tablet and sometimes even reply to the caller via email instead of having to rely solely on your phone. Plus, you can always use your phone to check those emailed transcriptions, too. The option to check voicemails from any email-enabled device adds another layer of convenience to your workflow and allows you to keep important messages handy in case you need to review them later.

  1. If entrepreneurs had more time, they'd spend it on sales revenue growth, increasing market effectiveness, developing new products, and recruiting talent - NOT listening to voicemails!

Entrepreneurs spend the majority of their time working for their business, which doesn’t free up a lot of time to work on improving their business. Alternative board reports that, if they could, 26% of entrepreneurs would spend more time on sales revenue growth, 13% would increase market effectiveness, and the remaining would develop new products, services or strategic partnerships and recruit talented employees. With voicemail transcription, you could save countless minutes, or even hours, by avoiding the hassle of listening to entire voicemails, sifting through voice files to find important information or taking unwanted inbound calls. You can make decisions and take action faster!

While voicemail will continue to be a significant means of business communications, it’s clear this is not always the most convenient type of messaging system. Oftentimes, entrepreneurs and business owners need a more efficient solution. Voicemail transcription helps you effortlessly keep up with the ins and outs of your business, free up some time and allow you to prioritize incoming calls.

What would you do if you had a little extra time to optimize your work?  Share with us in the comments below or via our social media channels!

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Topics: Industry Trends, Voice Communication, Small Business Productivity, Improve Your Business

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