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How to Improve Your Customer Service with SMS

Posted by Erica Berry

Feb 28, 2017 6:00:00 AM

 As a small business owner you know great customer service is very important for not only keeping your current clients happy, but also for attracting new business by way of referrals. You also know that providing top notch customer service isn’t always possible when you’re on the go or when you’re out working to build your business. So, how can you do both? With SMS.

SMS isn’t just for big corporations with mega marketing budgets. It’s actually a practical solution for small businesses looking to provide stellar customer service. SMS is an affordable and simple way to reach and be reached by clients. When your business phone number is connected to your smart phone, you’ll always be able to help.

Here are a few ways you can use SMS to improve your customer service.

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Topics: Cloud Phone, iPhone, Android, Mobility, Texting, Business SMS

Five Smart Uses of SMS for Small Businesses

Posted by Natasha Grach

Nov 1, 2016 7:25:00 AM

It's often a bit awkward having to give out your personal cell phone number so that clients can send you text messages about business matters. Luckily with technologies like virtual PBX services, you can give out a business phone number and have both your business calls and texts instantly routed to your existing cell phone. You maintain a professional image and separate work/life identities via your dedicated business line, while also evading the extra cost and hassle of having to manage two devices. How often do business owners find themselves texting back and forth with their clients and employees?  It's so informal, right?  With 90 percent of people reading a text message within the first 3 minutes, according to MobileSQUARED, it's the fastest and most effective way to get in touch! 

Here are some uses of two-way business texting that can be highly impactful, while also not encroaching as much on your work life balance as handing out your personal cell number might.

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Topics: Cloud Phone, iPhone, Android, Mobile Productivity, Cloud Phone Mobile App, Texting, Business SMS

Cloud Phone Now Has Free Business SMS Included with All Calling Plans!

Posted by Natasha Grach

Oct 5, 2016 6:00:00 AM

We are excited to announce that Cloud Phone now includes free business texting for all of its calling plan subscribers. This is particularly awesome because many popular virtual PBX services do not offer two-way texting for free within their monthly calling plans. We are including between 1,000 and 5,000 monthly text messages at no additional charge for Cloud Phone customers because we want to provide the best business value. 
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Topics: Company Announcements, Cloud Phone, iPhone, Voxox, Android, Small Business Productivity, iOS

What Every Small Business Owner Should Know About Professional Voicemail Greetings

Posted by John Lee

Aug 5, 2016 2:47:46 PM


According to a report from Global Entrepreneurship Monitor (GEM), there are an estimated 27 million entrepreneurs in the US starting or operating new businesses. With so many companies’ vying for success, your business should be leveraging every possible advantage to stand out from the competition. Your business voicemail greeting is often the first point of customer contact, so it's important to have one that projects professionalism and reliability. A professional voicemail greeting not only leaves a positive impression and builds trust, but also helps you effectively and efficiently manage your communications. 

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Topics: Cloud Phone, iPhone, Voice Communication, Android, Improve Your Business

How A Virtual Office Phone System Improves Customer Loyalty

Posted by John Lee

Jun 21, 2016 3:39:16 PM

According to Gartner Group statistics, as much as 80% of your company’s future revenue come from existing customers. That's a huge to reason to invest in ways to boost customer loyalty and retention. By building the reputation of your business as trustworthy and reliable, customers will be more likely to go with your company over a competitor. Projecting a big business image helps build buyer confidence and a simple to use virtual office phone system is a “must have” if you plan to reap the advantages of an improved professional business repuation. 

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Topics: iPhone, Android, VoiP

Introducing The New Cloud Phone Mobile App!

Posted by Ron Kinkade

Apr 20, 2016 8:46:38 AM

We just announced the release of our Cloud Phone mobile app!  Not only does it have has some exclusive new features, it will showcase the Voxox patent-pending VoIP codec. During Mobile World Congress, we compared the package loss of our codec to other VoIP services such as Skype, Line, and We Chat, and significantly surpassed them in voice quality. The new Cloud Phone mobile app will help users build their voice presence and manage their entire business communication from their mobile device!

Check out the press release below to get the info!

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Topics: Company Announcements, Cloud Phone, Android, Improve Your Business, Mobility, iOS

5 SMB Tools That Save You Time

Posted by Erica Berry

Oct 6, 2015 4:00:00 AM

When you’re a small business owner or entrepreneur, time is money, so wasting time just isn’t an option. If you are looking for tools that will help you handle all aspects of your business, from the mundane to the must-do, you’re looking in the right place.

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Topics: Industry Trends, iPhone, Android, Small Business Productivity, Improve Your Business, Mobility

Cloud Phone Receives Double the Recognition

Posted by Ron Kinkade

Oct 2, 2014 1:56:00 PM

We like the sound of that! We have our customer, Enevor, to thank for the 2014 Golden Bridge Awards where we took home Silver Winner for the Best Deployments and Case Studies and Solutions for USA. The coveted annual Golden Bridge Awards program recognizes and honors the world's best in organizational performance, products and services, innovations, executives and management teams, case studies and successful deployments, and more – from every major industry in the world.

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Topics: Company Announcements, iPhone, Android

Small Business Phone Systems: The Perfect Multitasking Tool

Posted by Ian LeWinter

Jun 11, 2014 1:00:00 AM

Picture this: You’re sitting in a meeting when your phone buzzes indicating that an important voicemail just arrived. Unfortunately, you can’t pick up your device and listen to it. So you’ll spend the next 40 minutes tapping your fingers until you can get the information you need.

It goes without saying that multitasking in the business world can be extremely difficult. There are often a variety of tasks that need to be accomplished and no time to get them done. But with the right technology, you can be pulled in 40 different directions at once and not have to worry about maintaining stellar communications. The key to accomplishing this is a cloud-based phone service. 

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Topics: Cloud Phone, iPhone, Android, Small Business Productivity, Mobile Productivity, Business Phone Number

Create Fireworks for Your Small Business with Cloud Communications

Posted by Ian LeWinter

Jun 9, 2014 1:00:00 AM

This summer, will your small business explode like a Roman candle on July 4, or fizzle out like a dud? Here are a few ways to light up your small business with a robust suite of cloud communications solutions:

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Topics: Cloud Phone, iPhone, Voxox, Android, Small Business Productivity, Mobile Productivity, Improve Your Business, Cost-Effective Solution