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How to Improve Your Customer Service with SMS

Posted by Erica Berry

Feb 28, 2017 6:00:00 AM

 As a small business owner you know great customer service is very important for not only keeping your current clients happy, but also for attracting new business by way of referrals. You also know that providing top notch customer service isn’t always possible when you’re on the go or when you’re out working to build your business. So, how can you do both? With SMS.

SMS isn’t just for big corporations with mega marketing budgets. It’s actually a practical solution for small businesses looking to provide stellar customer service. SMS is an affordable and simple way to reach and be reached by clients. When your business phone number is connected to your smart phone, you’ll always be able to help.

Here are a few ways you can use SMS to improve your customer service.

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Topics: Cloud Phone, iPhone, Android, Mobility, Texting, Business SMS

Voxox Cloud Phone Now Supports Two-Way SMS for Toll-Free Numbers (and Gives Business SMS Away for Free!)

Posted by Natasha Grach

Feb 8, 2017 6:00:00 AM

We are excited to share that our Cloud Phone service is now supporting two-way SMS for toll free numbers!  Not only that, but Cloud Phone customers will also get complimentary SMS that they can use with their toll free numbers. It's an awesome deal - check out our announcement here.

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Topics: Toll Free Number, Texting, Business SMS

Five Smart Uses of SMS for Small Businesses

Posted by Natasha Grach

Nov 1, 2016 7:25:00 AM

It's often a bit awkward having to give out your personal cell phone number so that clients can send you text messages about business matters. Luckily with technologies like virtual PBX services, you can give out a business phone number and have both your business calls and texts instantly routed to your existing cell phone. You maintain a professional image and separate work/life identities via your dedicated business line, while also evading the extra cost and hassle of having to manage two devices. How often do business owners find themselves texting back and forth with their clients and employees?  It's so informal, right?  With 90 percent of people reading a text message within the first 3 minutes, according to MobileSQUARED, it's the fastest and most effective way to get in touch! 

Here are some uses of two-way business texting that can be highly impactful, while also not encroaching as much on your work life balance as handing out your personal cell number might.

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Topics: Cloud Phone, iPhone, Android, Mobile Productivity, Cloud Phone Mobile App, Texting, Business SMS