Cloud Phone Blog

Subscribe to Email Updates

Virtual PBX Cloud Phone - 30 Day Free Trial

Recent Posts

3 Voice Communications Strategies That Will Make or Break Your Customer Communications

Posted by Erica Berry

May 9, 2017 9:00:00 AM

Effective communication with clients is key to long-term business success. Small business owners are always thinking about new ways to reach and stay in touch with their customers – from social media to text to email to video chat. But even with all these new communication channels, savvy entrepreneurs know that their phone etiquette is critical to initiating and maintaining strong customer relationships. 

So what exactly do your customers expect from your business with regards to phone communications and how can you provide it?  Here are three expectations that customers have and how to address them...

Read More

Topics: Cloud Phone, Voice Communication, Small Business Productivity, Cost-Effective Solution

Toll Free Number: An Asset for Pop-Up Shops

Posted by Erica Berry

Sep 29, 2015 4:00:00 AM

Consumers love exclusive experiences, which is why temporary retail and dining establishments are a growing trend across the nation. Known as "pop-up" shops, these temporary stores offer consumers time-restricted access to goods and services, and a slew of benefits to owners and operators such as brand extension and the ability to experiment with new ideas and offerings on a short-term basis.

Read More

Topics: Cloud Phone, Small Business Productivity, Toll Free Number, Improve Your Business, Cost-Effective Solution

Virtual Numbers: 10 Frequently Asked Questions, Answered! (Part 2)

Posted by Erica Berry

Jul 14, 2015 4:00:00 AM

Our two-part blog series on virtual phone numbers continues as we answer more frequently asked questions. Read on to understand the benefits that a virtual number could have on your small business! 

Read More

Topics: Small Business Productivity, Mobile Productivity, Business Phone Number, Improve Your Business, Cost-Effective Solution, Virtual Phone System

What is a Toll Free Number and How Does it Work?

Posted by Erica Berry

Jun 24, 2015 4:00:00 AM

Think toll free numbers are just for large enterprises or call centers? The reality is they can be an indispensable business asset for companies of all sizes – even a one- or two-person startup. Beyond providing customers and prospects with a free and convenient way to call your company, a toll free number offers a long list of benefits, such as brand recognition and credibility, and are a great way to expand your business into new markets.

If you’re a small business owner and haven’t cashed in on this inexpensive business asset simply because you didn't think it was easy to obtain a toll free number or because you aren’t clear on how a toll free number could help your business, read on.

Read More

Topics: Cloud Phone, Voice Communication, Small Business Productivity, Toll Free Number, Improve Your Business, Cost-Effective Solution

Give Your Startup an Edge with a Small Business Virtual Phone System

Posted by John Lee

Jun 4, 2015 4:00:00 AM

With over 627,000 businesses opening in the United States each year, entrepreneurs and self-starters are faced with the pressure to stand out to potential customers. It’s crucial to the survival of young startups to take advantage of any tools or services that could give them the leg up over their competitors. A virtual phone system like Cloud Phone can streamline communications and improve efficiency, all while saving time, space, and money.

Read More

Topics: Industry Trends, Cloud Phone, Small Business Productivity, Mobile Productivity, Improve Your Business, Cost-Effective Solution, Virtual Phone System

Virtual Phone Systems: The Perfect Tool for IT Consultants

Posted by Ian LeWinter

May 26, 2015 4:00:00 AM

Whether you are new in the field or a seasoned professional, working as an IT consultant presents a unique set of challenges. This line of work rarely conforms to a 9 to 5 schedule and because networks and computers are now an integral part of so many businesses and homes, customers seem increasingly demanding.

With this in mind, consultants need to equip themselves with the proper tools to successfully juggle the needs of all of their customers. One such tool is a small business virtual phone, which can be extraordinarily useful in helping you meet the challenges you face. Here’s how:

Read More

Topics: Industry Trends, Cloud Phone, Small Business Productivity, Business Phone Number, Improve Your Business, Cost-Effective Solution

A Small Business Phone System For A Big Business Presence

Posted by Ian LeWinter

May 14, 2015 4:00:00 AM

When you call your cable provider with a billing question or a major retail corporation for product information, what do you expect to hear?

First, you will probably receive an automated greeting, thanking you for calling the company’s contact center. Next, there will probably be a list of extension options to help you reach whatever department you need. At that point you’ll be connected to the department you choose and will either speak with a company employee or leave a voicemail if no one is available.

Read More

Topics: Cloud Phone, Small Business Productivity, Improve Your Business, Cost-Effective Solution, Business Call Routing

How a Small Business Virtual Phone Can Set a Freelancer Free

Posted by Ian LeWinter

Feb 26, 2015 4:00:00 AM

Whether you are a freelance writer, graphic designer or interior decorator, your creativity and imagination is what keeps your services in demand with customers. The quality of your work speaks for itself and you take great pride in making a client’s vision come to fruition.

Read More

Topics: Cloud Phone, Voice Communication, Voxox, Cost-Effective Solution

4 Benefits of Voicemail Transcription for Small Businesses

Posted by Erica Berry

Feb 10, 2015 4:00:00 AM

Do you remember when all businesses were brick and mortar with smiling secretaries out front? Well, times have changed. Most of us, especially small business owners, don’t have physical offices, much less secretaries.

Without someone dedicated to assisting you and tracking important messages, keeping phone numbers, names and vital information in order can be a challenge—especially when it’s in the form of voice files. That’s why voicemail transcription has been a life-saver for entrepreneurs. Voicemail transcription automatically transcribes messages into text so can you read your messages directly from email. Yes, that's right, you can read your voicemail just like email.

Read More

Topics: Industry Trends, Cloud Phone, Small Business Productivity, Improve Your Business, Cost-Effective Solution

3 Communication Mistakes SMBs Make (and How Virtual Numbers Can Fix Them)

Posted by Erica Berry

Jan 27, 2015 4:00:00 AM

Owning a small business is filled with challenges and those challenges sometimes lead to making the wrong decisions. No matter if you're just starting out or have been in business for years, making mistakes is all part of the learning curve—but a big part of being an entrepreneur is finding a way to put those experiences to good use.

When it comes to business communications, small businesses often struggle simply because they are using outdated technologies. If you're one of the thousands who can't seem to get your phone communications right, check out these three common communication mistakes and how fixing them with virtual numbers will not only save you money, but also can improve your communications and customer perception.

Read More

Topics: Improve Your Business, Cost-Effective Solution, Virtual Phone System