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How to Improve Your Customer Service with SMS

Posted by Erica Berry

Feb 28, 2017 6:00:00 AM

 As a small business owner you know great customer service is very important for not only keeping your current clients happy, but also for attracting new business by way of referrals. You also know that providing top notch customer service isn’t always possible when you’re on the go or when you’re out working to build your business. So, how can you do both? With SMS.

SMS isn’t just for big corporations with mega marketing budgets. It’s actually a practical solution for small businesses looking to provide stellar customer service. SMS is an affordable and simple way to reach and be reached by clients. When your business phone number is connected to your smart phone, you’ll always be able to help.

Here are a few ways you can use SMS to improve your customer service.

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Topics: Cloud Phone, iPhone, Android, Mobility, Texting, Business SMS

6 Business Phone Features You Need in 2017

Posted by Erica Berry

Jan 6, 2017 7:00:00 AM

Being the tech savvy and business smart entrepreneur that you are, you know that a nimble, easy-to-use business phone system is a must-have to stay connected in 2017 -- so why is it that although communications technology continues to make strides every year (both in terms of convenience and cost-effectiveness), we continue to see antiquated phone systems in small businesses around the country? Let's do more this year to leave the old behind and rally around change for the better!

One key to making business communications effortless is to incorporate what you already have and use with what's new and simple. For many small ventures, "business phone system" doesn't have to revolve around special phone equipment and/or expensive contracts with local carriers.  There are services that quickly, easily, and affordably allow you to set up a business phone number and advanced business calling features. For example, with a virtual PBX service (like Cloud Phone!) you can instantly set up a business phone number that routes to your existing phone(s), among many other handy business features. This means you can easily use one device for all calls, but still keep your personal and business phone presence separate.  

So what are some of the awesome features of such a virtual business phone system? Here are 6 of our faves:

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Topics: Cloud Phone, Mobility, Virtual Phone System

How a Virtual Phone System Could Give Your Etsy Business a Professional Presence

Posted by Erica Berry

May 24, 2016 6:00:00 AM

You're thinking about starting an Etsy business and one of the things you will need is a phone system. But, your team works from home− knitting scarves, making necklaces, crafting anything and everything− or you are a one person operation. For you, it just doesn't make sense to buy a traditional phone system so instead you’re considering getting a virtual phone system. 

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Topics: Industry Trends, iPhone, Improve Your Business, Mobility, Cloud Phone Mobile App

Introducing The New Cloud Phone Mobile App!

Posted by Ron Kinkade

Apr 20, 2016 8:46:38 AM

We just announced the release of our Cloud Phone mobile app!  Not only does it have has some exclusive new features, it will showcase the Voxox patent-pending VoIP codec. During Mobile World Congress, we compared the package loss of our codec to other VoIP services such as Skype, Line, and We Chat, and significantly surpassed them in voice quality. The new Cloud Phone mobile app will help users build their voice presence and manage their entire business communication from their mobile device!

Check out the press release below to get the info!

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Topics: Company Announcements, Cloud Phone, Android, Improve Your Business, Mobility, iOS

Are 800 Phone Numbers Still Relevant? History of the Toll Free Number

Posted by Natasha Grach

Feb 24, 2016 4:00:00 AM

The toll free number has evolved over the years from a novelty during the days when AT&T had a monopoly on them in the 1960s, to the ubiquitous customer service and marketing tool it is today. But the world has changed. Modern customers often aren’t as concerned with who is going to pay for a call, especially with many home phone plans now including long distance and mobile phones which will ding them for minutes no matter where the call is ending up. So it begs the question: are toll free 800 phone numbers still relevant today?

 

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Topics: Industry Trends, Cloud Phone, Toll Free Number, Mobility

Cloud Based Phone Systems Stand Up to Bad Weather

Posted by Natasha Grach

Feb 2, 2016 4:00:00 AM

We’ve written in the past about how virtual numbers can help you avoid a dangerous winter commute, but there are many other ways to leverage the benefits of a cloud based phone system in order to "weather the storm". Lately, we've been witnessing the power of Mother Nature at work, from the wet El Nino rain in the western states to the heavy snowfall in the east which has left many workers stranded. This has no doubt affected SMBs, forcing some businesses to close the doors early. In many cases though a cloud based phone system could have prevented any lost revenue by allowing them to keep the “doors” open virtually. Here’s how a cloud based phone system can help winter proof your business:

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Topics: Cloud Phone, Mobility, Virtual Phone System

5 SMB Tools That Save You Time

Posted by Erica Berry

Oct 6, 2015 4:00:00 AM

When you’re a small business owner or entrepreneur, time is money, so wasting time just isn’t an option. If you are looking for tools that will help you handle all aspects of your business, from the mundane to the must-do, you’re looking in the right place.

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Topics: Industry Trends, iPhone, Android, Small Business Productivity, Improve Your Business, Mobility

Branding the Voice Channel: 5 Mistakes to Avoid With Virtual Numbers

Posted by Erica Berry

Sep 1, 2015 4:00:00 AM

To survive in today's fast-paced business world, companies need to stand out. While some leaders are focusing on ways to differentiate their brands online through social media, content marketing, and other digital marketing efforts, smart businesses are also nurturing their voice channel. Having a brand-appropriate phone presence gives your business a personal voice.

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Topics: Industry Trends, Cloud Phone, Small Business Productivity, Mobile Productivity, Improve Your Business, Mobility, Virtual Phone System

Cloud Phone 101: How to Customize Your Cloud-Based Phone Service Settings

Posted by Erica Berry

Nov 18, 2014 4:00:00 AM

For a small business on the go, the mobility that a cloud-based phone system affords can be a life-saver. Say you own a mobile car wash and detailing business. You have two employees who travel around the county washing and detailing cars by appointment. You don't have a physical office since your team is always at different locations. Instead you use a cloud-based phone service that works with your smartphone to keep you connected with calls to your virtual office and your employees through a single business line with extensions.

Someone on the team may prefer to receive voicemail notifications by SMS because they don't check email often enough, while others may prefer email communications, so as not to have any disruptions during an ongoing job. Also, some employees may find listening to full voicemails to be inefficient, and may instead opt for enabling voicemail transcriptions, such that the fully transcribed voicemails are emailed or texted to their mobile phones in order to quickly assess the urgency of the phone message.

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Topics: Cloud Phone, Mobility

Bring Remote Teams Together with a Cloud-Based Phone Service

Posted by Erica Berry

Sep 24, 2014 11:07:00 AM

When choosing a phone service for your business, there are many factors to consider. You want reliable service with sophisticated calling features your customers and team members expect, all at a great price. While some phone services might have a few of the qualities you’re looking for, most traditional business phone services / landlines don’t measure up to new technologies with respect to flexibility and cost-effectiveness.

 

In today’s world, where physical businesses, team members and even customers are located all over the globe, a cloud-based phone can be a life saver when it comes to keeping the lines of communications between team members open and affordable – no matter where they are.

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Topics: Cloud Phone, Mobile Productivity, Mobility, Cost-Effective Solution, Business Call Routing