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Call Screening: a Gift to Yourself This Holiday Season

Posted by Erica Berry

Dec 1, 2017 7:00:00 AM

There are several reasons why small business owners want call screening - especially around the holidays. Your business is booming with holiday orders and you can only make time for the most important callers. Another reason may be that a caller (think client or business partner) may need to be dealt with in a specific manner due to added holiday stress or deadlines, and you need to mentally prepare for that person. And it also might be that you want quality time with your family and just don't want to take business calls unless it's an emergency situation.

Regardless of your reasoning, call screening can provide a barrier between you and your callers - making your holidays more enjoyable and giving you some much needed work life balance. Plus, it's just one of the many free services that come with Voxox Cloud Phone. So, why not gift yourself call screening this holiday season?

Here are a few ways to put call screening, combined with other professional phone features, to work for you over the holidays (and everyday!):

1. Ho! Ho! Who?

You've probably called a number that asks you to state your name before connecting. With a professional calling service like Voxox Cloud Phone, you can require each caller to state their name and then choose to pick up or send to voicemail. The real gift here is that the caller will never be the wiser no matter which option you choose and it's a simple way to provide professional service to all inbound callers.

2. Christmas "Eaves"drop

Say you've decided to send a caller to voicemail because you didn't have time to talk, didn't recognize the name or maybe weren't sure if you can easily provide assistance at the moment. With Voxox Cloud Phone you can listen in on the voicemail message being left in real-time and pick up mid-message if something important catches your ear. This unique feature is called Eavesdrop and brings us back fond memories of Christmas mornings long ago screening answering machine messages from distant aunts and uncles - who then mention gifts!

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Topics: Small Business Productivity, call screening

Why Phone Extensions Make Sense for Your Home-based Business

Posted by Erica Berry

Jun 22, 2017 9:20:00 AM

If you work from home, the idea of phone extensions for your business line may not have crossed your mind. Maybe you're a solo-preneur, or perhaps you have a few other colleagues dispersed across the country working from their own home offices or coffee shops. So, why would you need extensions if you don't have a traditional business phone system, or even a traditional business office?  While this may be the case, cloud technology has made it easy for businesses of all kinds to set up two or three digit extensions that route business calls directly to mobile phones of your team members through a virtual business phone system.  There are so many ways to use phone extensions to provide your clients with stellar customer serviceno matter how big, small or distributed you are. Here are three scenarios to consider:

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Topics: Cloud Phone, Small Business Productivity, Business Phone Number, Phone Extensions

3 Voice Communications Strategies That Will Make or Break Your Customer Communications

Posted by Erica Berry

May 9, 2017 9:00:00 AM

Effective communication with clients is key to long-term business success. Small business owners are always thinking about new ways to reach and stay in touch with their customers – from social media to text to email to video chat. But even with all these new communication channels, savvy entrepreneurs know that their phone etiquette is critical to initiating and maintaining strong customer relationships. 

So what exactly do your customers expect from your business with regards to phone communications and how can you provide it?  Here are three expectations that customers have and how to address them...

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Topics: Cloud Phone, Voice Communication, Small Business Productivity, Cost-Effective Solution

8 Tips for Effectively Using Your Business Voicemail 

Posted by Erica Berry

Feb 13, 2017 6:00:00 AM

You have a business phone line and with it you probably have a voicemail box -- but are you using it to its full potential? While a voicemail box seems pretty straightforward, there are a few steps you can take to make it a valuable marketing and customer service tool.

Let's take your own experience into consideration here. When you reach a business voicemail, you expect to hear the basics: who you're calling and a prompt to leave some sort of information. But what if you were also told what information you could leave to expedite your request, or better yet, if the voicemail greeting contained all the information you were calling about and your problem is solved -- you would be a happy customer, right? Right.

 

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Topics: Cloud Phone, Small Business Productivity, Improve Your Business

Need To Work Over The Holidays? Stay Connected With Cloud Phone!

Posted by Erica Berry

Dec 19, 2016 1:00:54 PM

The holiday season is a time to put work aside in favor of fun with friends and family, but sometimes, especially for small business owners, that’s not always possible. Luckily, with Cloud Phone, you can travel for the holidays and do work too!

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Topics: Cloud Phone, Voice Communication, Small Business Productivity, Mobile Productivity, Cloud Phone Mobile App

Cloud Phone Now Has Free Business SMS Included with All Calling Plans!

Posted by Natasha Grach

Oct 5, 2016 6:00:00 AM

We are excited to announce that Cloud Phone now includes free business texting for all of its calling plan subscribers. This is particularly awesome because many popular virtual PBX services do not offer two-way texting for free within their monthly calling plans. We are including between 1,000 and 5,000 monthly text messages at no additional charge for Cloud Phone customers because we want to provide the best business value. 
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Topics: Company Announcements, Cloud Phone, iPhone, Voxox, Android, Small Business Productivity, iOS

800 Phone Numbers vs. Local Numbers: Which is Better for Your Business?

Posted by Erica Berry

Mar 24, 2016 4:00:00 AM

You’re looking for a new business phone number. Before jumping in head first, it’s best to understand your options. For small businesses, virtual numbers are extremely cost-effective and can be customized to fit a business' location, services and professional needs. They also allow you, as a business owner, to choose what you need, when you need it and easily make any changes along the way. 

So now that you’re convinced virtual numbers are the best place to start, how do you decide whether to go with an 800 phone number vs. a local phone number? Here are some pointers on determining what's right for your business:

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Topics: Voxox, Small Business Productivity, Toll Free Number, Local Number, Improve Your Business

Thinking About a Cloud-Based Phone System? 5 Things You Need to Know

Posted by Erica Berry

Mar 8, 2016 4:00:00 AM

Cloud-based phone systems offer everything a small business could want in a phone -- reliability, tons of features and cost savings. Flexibility for mobile and growth also make cloud based phone systems work for every size business, from the two person startup in a basement office to a 50 person team dispersed across the country.  

While all this sounds impressive and convenient, as a business owner we know that you want all the facts before you dive into something new. So, here are 5 things you need to know about cloud-based phone systems that will have you hooked:  

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Topics: Cloud Phone, Small Business Productivity, Mobile Productivity, Improve Your Business

How to Improve Telecommuting with Virtual Numbers

Posted by Erica Berry

Nov 17, 2015 4:00:00 AM

Telecommuting is increasingly becoming the norm for many businesses both small and large. According to the United States Census Bureau, an estimated 3.7 million employees work from home at least half the time. But with people out of the office, telecommuting definitely presents a unique set of communication challenges.

While email, texts and cell phone calls might work for some, other businesses want to show a more professional image, and also want professional calling features and custom options traditional landlines and mobile plans just don't offer. This is why smart businesses are turning to virtual numbers.

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Topics: Cloud Phone, Small Business Productivity, Improve Your Business, Virtual Phone System

How Virtual Numbers Can Help Avoid a Dangerous Winter Commute

Posted by Erica Berry

Nov 2, 2015 4:00:00 AM

In the winter months when roads are bad and the commute to work becomes dangerous, there's risk in requiring employees to show up at the office. High-speed internet access and email have increased opportunities for employees to work from home when driving conditions are dangerous, but what about businesses that rely heavily on phone service for their business communications? Virtual numbers may just be the answers. 

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Topics: Cloud Phone, Small Business Productivity, Virtual Phone System