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Entrepreneur Travel Tips: How to Avoid International Roaming Charges While Traveling Abroad

Posted by Erica Berry

Jul 6, 2017 9:00:00 AM

Last week we wrote about the convenience of having a virtual PBX service in your pocket when you travel. From on-the-go account management to call recording and much more, most virtual PBX services have a slew of travel-friendly features for entrepreneurs. This week we are talking about travel features that help keep costs down-- specifically: avoiding those pesky international roaming charges on your mobile phone.

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Topics: Virtual Phone System, international travel, roaming charges, virtual pbx, visual voicemail

Entrepreneur Travel Tips: How to Keep Your Business Running Smoothly via Virtual PBX

Posted by Erica Berry

Jun 30, 2017 9:00:00 AM

You want to take a vacation this summer. But you can’t afford to completely shut your company's doors for two weeks. Have no fear – your virtual PBX service is here to help.

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Topics: Business Call Routing, Virtual Phone System, virtual pbx, travel, call recording, faxes

Why Phone Extensions Make Sense for Your Home-based Business

Posted by Erica Berry

Jun 22, 2017 9:20:00 AM

If you work from home, the idea of phone extensions for your business line may not have crossed your mind. Maybe you're a solo-preneur, or perhaps you have a few other colleagues dispersed across the country working from their own home offices or coffee shops. So, why would you need extensions if you don't have a traditional business phone system, or even a traditional business office?  While this may be the case, cloud technology has made it easy for businesses of all kinds to set up two or three digit extensions that route business calls directly to mobile phones of your team members through a virtual business phone system.  There are so many ways to use phone extensions to provide your clients with stellar customer serviceno matter how big, small or distributed you are. Here are three scenarios to consider:

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Topics: Cloud Phone, Small Business Productivity, Business Phone Number, Phone Extensions

3 Voice Communications Strategies That Will Make or Break Your Customer Communications

Posted by Erica Berry

May 9, 2017 9:00:00 AM

Effective communication with clients is key to long-term business success. Small business owners are always thinking about new ways to reach and stay in touch with their customers – from social media to text to email to video chat. But even with all these new communication channels, savvy entrepreneurs know that their phone etiquette is critical to initiating and maintaining strong customer relationships. 

So what exactly do your customers expect from your business with regards to phone communications and how can you provide it?  Here are three expectations that customers have and how to address them...

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Topics: Cloud Phone, Voice Communication, Small Business Productivity, Cost-Effective Solution

Voxox Includes Outbound Calling to Mexico within All Bundled Cloud Phone Subscription Plans

Posted by Natasha Grach

Apr 11, 2017 5:00:00 AM

Exciting news! Voxox announces Cloud Phone subscription plan update that enables outbound calling to Mexico at no additional cost! This is a game-changer for many entrepreneurs who regulary have to conduct business with contacts in Mexico. Read the full press release below...

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Topics: Company Announcements, Cloud Phone, Voice Communication, Improve Your Business

6 Ways to Use Virtual Numbers When You are a Business of One

Posted by Erica Berry

Mar 29, 2017 6:01:00 AM

Virtual numbers come with many perks for small businesses, ranging from professional features to the convenience of on-the-go communications and cost savings. But what if you're a solo entrepreneur -- any reason to use virtual numbers for a business of one?  Yes. Virtual numbers can offer a slew of ways to overcome logistical and financial obstacles, which were once impossible and impractical for solo business owners to tackle.  Want a “VIP” line or a department directory? You can easily do it all yourself by employing a virtual number strategy. Here are six handy ways to use virtual numbers to enhance your business communications:

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Topics: Industry Trends, Cloud Phone, Improve Your Business, Virtual Phone System

How to Improve Your Customer Service with SMS

Posted by Erica Berry

Feb 28, 2017 6:00:00 AM

 As a small business owner you know great customer service is very important for not only keeping your current clients happy, but also for attracting new business by way of referrals. You also know that providing top notch customer service isn’t always possible when you’re on the go or when you’re out working to build your business. So, how can you do both? With SMS.

SMS isn’t just for big corporations with mega marketing budgets. It’s actually a practical solution for small businesses looking to provide stellar customer service. SMS is an affordable and simple way to reach and be reached by clients. When your business phone number is connected to your smart phone, you’ll always be able to help.

Here are a few ways you can use SMS to improve your customer service.

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Topics: Cloud Phone, iPhone, Android, Mobility, Texting, Business SMS

8 Tips for Effectively Using Your Business Voicemail 

Posted by Erica Berry

Feb 13, 2017 6:00:00 AM

You have a business phone line and with it you probably have a voicemail box -- but are you using it to its full potential? While a voicemail box seems pretty straightforward, there are a few steps you can take to make it a valuable marketing and customer service tool.

Let's take your own experience into consideration here. When you reach a business voicemail, you expect to hear the basics: who you're calling and a prompt to leave some sort of information. But what if you were also told what information you could leave to expedite your request, or better yet, if the voicemail greeting contained all the information you were calling about and your problem is solved -- you would be a happy customer, right? Right.

 

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Topics: Cloud Phone, Small Business Productivity, Improve Your Business

Voxox Cloud Phone Now Supports Two-Way SMS for Toll-Free Numbers (and Gives Business SMS Away for Free!)

Posted by Natasha Grach

Feb 8, 2017 6:00:00 AM

We are excited to share that our Cloud Phone service is now supporting two-way SMS for toll free numbers!  Not only that, but Cloud Phone customers will also get complimentary SMS that they can use with their toll free numbers. It's an awesome deal - check out our announcement here.

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Topics: Toll Free Number, Texting, Business SMS

6 Business Phone Features You Need in 2017

Posted by Erica Berry

Jan 6, 2017 7:00:00 AM

Being the tech savvy and business smart entrepreneur that you are, you know that a nimble, easy-to-use business phone system is a must-have to stay connected in 2017 -- so why is it that although communications technology continues to make strides every year (both in terms of convenience and cost-effectiveness), we continue to see antiquated phone systems in small businesses around the country? Let's do more this year to leave the old behind and rally around change for the better!

One key to making business communications effortless is to incorporate what you already have and use with what's new and simple. For many small ventures, "business phone system" doesn't have to revolve around special phone equipment and/or expensive contracts with local carriers.  There are services that quickly, easily, and affordably allow you to set up a business phone number and advanced business calling features. For example, with a virtual PBX service (like Cloud Phone!) you can instantly set up a business phone number that routes to your existing phone(s), among many other handy business features. This means you can easily use one device for all calls, but still keep your personal and business phone presence separate.  

So what are some of the awesome features of such a virtual business phone system? Here are 6 of our faves:

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Topics: Cloud Phone, Mobility, Virtual Phone System