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4 Creative Ways to Use Your Auto Attendant

Posted by Erica Berry

Oct 13, 2017 8:00:00 AM

An auto attendant does more than just direct calls. When programmed strategically it can be the office assistant you've always dreamed of, but much, much cheaper. Auto attendants act as virtual receptionists that can transfer callers to extensions based on their menu selection, without speaking to a live operator. This means your business calls will be handled professionally and exactly the way you want every time the phone rings –no matter what time of day.

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Topics: Auto Attendant

Call Screening Tips: How to Save Time without Losing Important Calls

Posted by Erica Berry

Oct 6, 2017 8:00:00 AM

Your mobile is ringing but you don't recognize the number. It could be a cable sales call that you don't have time for right now... or it could be a major new lead for your business. How do you decide whether or not to take the call? This is where virtual PBX services like Voxox Cloud Phone come in super handy -- they offer advanced call settings that allow you to customize how your inbound calls are handled – a.k.a. call screening.

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Topics: call screening

Why Every Business Needs Call Routing

Posted by Erica Berry

Sep 13, 2017 7:57:00 AM

You’ve got yourself set up with a virtual phone number and have been exploring all the professional features that come with it. Voicemail transcription, auto attendant, business SMS and an easy to use online management portal, but you’re a little stumped on what to do with the call routing feature. What is call routing and why do you need it?

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Topics: Business Call Routing

5 Free or Cheap Things Every Startup Should Do on Day One

Posted by Natasha Grach

Aug 29, 2017 5:00:00 AM

Whether you’re venturing out as an independent consultant, opening a small retail shop or starting the next billion-dollar brand from your garage, there are a few things every startup should be doing to maximize their business from the get-go – and the wonderful thing is they are all basically free and take only a few minutes to set up…

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Topics: Improve Your Business

Business Phone 101: How to Get a Local Phone Number

Posted by Erica Berry

Aug 21, 2017 5:00:00 AM

You want to get a local phone number for your business, but you don't want a landline and you don't want to carry--or pay--for another cell phone plan. We don't blame you. Local phone numbers can be invaluable for businesses looking to gain credibility in a local market, especially with businesses built and run out of a personal home. Getting a dedicated "virtual number" that routes to your mobile is a financially practical and convenient solution for your home-based business.

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Topics: Cloud Phone, Business Phone Number, Local Number, Virtual Phone System, Business SMS

Need a Business Phone System for Your Food Truck Business? A Virtual Phone Service is the Answer!

Posted by Erica Berry

Jul 31, 2017 6:00:00 AM

By Erica Berry

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Topics: Auto Attendant, Local Number, Improve Your Business, Business Call Routing, Virtual Phone System

Entrepreneur Travel Tips: How to Avoid International Roaming Charges While Traveling Abroad

Posted by Erica Berry

Jul 6, 2017 9:00:00 AM

Last week we wrote about the convenience of having a virtual PBX service in your pocket when you travel. From on-the-go account management to call recording and much more, most virtual PBX services have a slew of travel-friendly features for entrepreneurs. This week we are talking about travel features that help keep costs down-- specifically: avoiding those pesky international roaming charges on your mobile phone.

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Topics: Virtual Phone System, international travel, roaming charges, virtual pbx, visual voicemail

Entrepreneur Travel Tips: How to Keep Your Business Running Smoothly via Virtual PBX

Posted by Erica Berry

Jun 30, 2017 9:00:00 AM

You want to take a vacation this summer. But you can’t afford to completely shut your company's doors for two weeks. Have no fear – your virtual PBX service is here to help.

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Topics: Business Call Routing, Virtual Phone System, virtual pbx, travel, call recording, faxes

Why Phone Extensions Make Sense for Your Home-based Business

Posted by Erica Berry

Jun 22, 2017 9:20:00 AM

If you work from home, the idea of phone extensions for your business line may not have crossed your mind. Maybe you're a solo-preneur, or perhaps you have a few other colleagues dispersed across the country working from their own home offices or coffee shops. So, why would you need extensions if you don't have a traditional business phone system, or even a traditional business office?  While this may be the case, cloud technology has made it easy for businesses of all kinds to set up two or three digit extensions that route business calls directly to mobile phones of your team members through a virtual business phone system.  There are so many ways to use phone extensions to provide your clients with stellar customer serviceno matter how big, small or distributed you are. Here are three scenarios to consider:

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Topics: Cloud Phone, Small Business Productivity, Business Phone Number, Phone Extensions

3 Voice Communications Strategies That Will Make or Break Your Customer Communications

Posted by Erica Berry

May 9, 2017 9:00:00 AM

Effective communication with clients is key to long-term business success. Small business owners are always thinking about new ways to reach and stay in touch with their customers – from social media to text to email to video chat. But even with all these new communication channels, savvy entrepreneurs know that their phone etiquette is critical to initiating and maintaining strong customer relationships. 

So what exactly do your customers expect from your business with regards to phone communications and how can you provide it?  Here are three expectations that customers have and how to address them...

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Topics: Cloud Phone, Voice Communication, Small Business Productivity, Cost-Effective Solution