Cloud Phone Blog

3 Communication Mistakes SMBs Make (and How Virtual Numbers Can Fix Them)

Posted by Erica Berry

Jan 27, 2015 4:00:00 AM

Owning a small business is filled with challenges and those challenges sometimes lead to making the wrong decisions. No matter if you're just starting out or have been in business for years, making mistakes is all part of the learning curve—but a big part of being an entrepreneur is finding a way to put those experiences to good use.

When it comes to business communications, small businesses often struggle simply because they are using outdated technologies. If you're one of the thousands who can't seem to get your phone communications right, check out these three common communication mistakes and how fixing them with virtual numbers will not only save you money, but also can improve your communications and customer perception.


Mistake #1: Paying too much for multiple lines

As a small business owner, you may be paying for extra phone equipment and plans for all your vital employees.

You're on the right track as far as having a dedicated phone line for your workers, which makes your business image more professional. But having to pay for extra phones and phone plans also hikes up your IT budget, and it means your employees have to manage multiple calling devices.

Virtual numbers let you drop all the heavy equipment and rely solely on the devices you and your team already own, since any calls to your business number go straight to any phone you'd like.
What's even better is that you'll only have to carry one device. Here's to 2015 tech at its finest!

Mistake #2: Using out of area phone numbers

When setting up shop in a new town, advertising with or calling clients from an out of area phone number is a clear sign that you're either a brand new business with no street cred, or an out of towner who can't be trusted. While these assumptions may or may not be true, using a virtual number with a local area code gives your business an automatic in with the locals.

Plus, if you have multiple locations or highly mobile staff, you can purchase numbers in a slew of area codes so you can appear local, no matter where you actually are.

Mistake #3: Not utilizing advanced features

If you’re like most small business owners, you're busyso busy that you haven't taken 30 seconds to properly set up your voicemail or customize your phone settings. Well, to be honest you probably haven't done those things because you're still relying on land lines or your mobile carrier's phone service instead of virtual numbers.

Not only can virtual numbers, and all the advanced features that come with themsuch as call forwarding, conferencing, voicemail transcription, and morehelp you provide better communications for your customers and team members, but they also give the appearance of a larger business. Even if your small business has just a few employees, you have the ability to make your business look as large as you desire, as your auto attendant can route callers to individual extensions or departments such as sales, customer service, and billing.

Once you make the switch and take control of your business communications, these mistakes will be a thing of the past. Roadbumps are just part of the entreprenural experience, the real test is how you use them to better your business!

What are your biggest communications mistakes? Tell us how you virtual numbers have helped you succeed.
Virtual PBX Cloud Phone - 30 Day Free Trial

Topics: Improve Your Business, Cost-Effective Solution, Virtual Phone System

Subscribe to Email Updates